SILICONE MOLD ORDERS: Please note most molds are made to order so molds will ship within 2-3 business days or sooner from the moment your order is placed.
ALL OTHER ITEMS IN OUR SHOP: Orders will ship within 2-3 business days or sooner from the moment your order is placed. Please note business days do not include weekends or holidays. Please do not expect your item to leave the same day your order is placed and please note all packages are shipped via USPS FIRST CLASS MAIL (which takes 3-7 business days for delivery within the U.S).
We ship USPS First Class Mail & USPS First Class Mail International.
For shipping within the united states USPS delivers packages between 3-7 business days after the item has left our store. USPS & Cake Supplies Depot does not guarantee delivery dates and does not take responsibility for delayed packages. Please track your items and if you happen to find a delay please contact usps at 1800-ask-usps. Unfortunately you must open a case with the post office and wait until they resolve your issue. If you'd like to avoid any issues you may insure your package for an additional fee, please do not purchase your item and leave a comment regarding faster shipping or insurance (THIS WILL DELAY YOUR ORDER). Expedited shipping and insurance must be arranged before purchasing. For quickest service please call our store at 954.472.2700.
Cake Supplies Depot will not be responsible for any delayed packages via USPS. In the event your package is delayed please contact USPS directly and we advise you to open a case.
For shipping INTERNATIONALLY USPS delivers packages anywhere from 14-45 days after the item has left our store. This Depends on the country the item is shipping to and how quickly that country's postal service works.
If you need a quicker shipping method please send us a message and we will assist you in doing so!
Returns & exchanges
Items that are brand new, unopened and not tampered with are eligible for a refund minus a 20% restocking fee and minus shipping fees. If for any reason we suspect the packaging has been tampered with the items/mold will be returned back to you and a return will no longer be eligible.
Items that have been opened and are in NEW condition are eligible for a refund minus a 50% restocking fee and minus shipping fees. (***Please note this does not mean you can use the mold for your project and then return it when you're done, We have a way of knowing whether the mold has been used!***)
Items that have been used are not eligible for any kind of refund. No exceptions.
We are not responsible for delayed packages with the post office. If you need a tracking number please contact us and we will provide one. If your package has been delayed please contact USPS directly. 1-800-ASK-USPS.
For a return you must contact us and we will provide and RMA no. and a return address. If you skip this step we are not responsible for any returned items without and RMA no.
If you have any questions regarding our policy please send us a message. Thanks!
******PLEASE READ ALL ITEMS AND DESCRIPTIONS CAREFULLY SO THERE IS NO CONFUSION OR MISUNDERSTANDINGS WHEN YOUR ITEMS ARRIVE.... IF YOU HAVE ANY QUESTIONS REGARDING ANY ITEM PLEASE MESSAGE US AND WE WILL QUICKLY GET BACK TO YOU! THANKS!!!!!*******
Cake Supplies Depot reserves the right to cancel any order at our own discretion. Please be kind, our staff works very hard to get orders out as soon as possible and we will not tolerate verbal abuse, bad attitudes or just plain mean people.