I ship worldwide from Australia and usually mail parcels within 1-3 business days of receiving payment.
Within Australia, parcels are shipped by Australia Post. I can also send parcels by Registered Post or Express Post. Please contact me for additional postage charges for these services.
International parcels are shipped using Australia Post Standard Air Mail service. This service does not provide tracking, signature on delivery or insurance. You are responsible for any customs charges your order may incur.
For international orders, please allow a reasonable length of time for your parcel to arrive (at least 2-3 weeks) before contacting me if you haven't received it. If your parcel has genuinely been 'lost in the mail' I will either resend it (if I have another item the same in stock) or will provide a refund.
If your Etsy shipping address and your Paypal address are different, I will ship to your Etsy address unless you let me know otherwise.
I am happy to send to a different address if your purchase is a gift. Please send me a message with the details.
My ribbon is cut from 50 or 100 metre rolls and then folded and secured with paper tags so that it doesn't get tangled.
Please note that my prices do not include rewinding the ribbon onto smaller rolls or cards.
Ribbons, beads and lace are packaged into clear plastic bags and then sent in a strong cardboard envelope.
I try to package international orders so that they are less than 2cm in depth. This means they can ship for a 'large letter' rate which is much cheaper than a parcel rate.
I will refund any excessive shipping charges if you are purchasing more than one item. Usually the shipping charges work out to be fairly accurate.
I would appreciate payment within three days. If you're having any problems paying, please let me know and I will be happy to hold items for you. If no payment is received I will try to contact you by sending a convo through Etsy. If I don’t hear from you within seven days, I will cancel the sale.
If you request a custom listing, please purchase it within 7 days. The minimum value for a custom listing is $4.50.
I accept payment via Paypal. To use your credit card without opening a Paypal account, choose the Paypal option and look for further instructions.
For Australian buyers, payment by bank transfer/direct deposit is also accepted. Please contact me for this option and I will provide you with the necessary information.
Returns & exchanges
I will work with you to resolve any issues to the best of my ability.
If you are unhappy with your purchase for any reason, you may return it within 10 days for a full refund less shipping charges.
Please allow a reasonable length of time for your parcel to arrive (at least 2-3 weeks for international destinations) before contacting me to say you haven't received it. If your parcel has genuinely been 'lost in the mail' I will either resend it (if I have another item the same in stock) or will provide a refund.
Sometimes your ribbon may get a little crinkled in the post. A quick iron on a warm setting will return its silkiness and lustre!