We use USPS via First Class with tracking. Orders of charms under $10 go First class without tracking. Please understand that while shipping time is quoted as 3-5 business days via First class we are unable to guarantee shipping times. By completing an order with Glass Lockets N Charms, you acknowledge that a delay in delivery time does not qualify you for a refund or compensation.
You agree that Glass Lockets N Charms is not responsible for lost shipments once the Shipping Company has provided delivery confirmation. Nor are we responsible for packages being sent to an incorrect address (unless it is a typographical error on our part). Should the package be sent to an incorrect address provided by you, we can resend the package to the correct address for additional shipping fees.
The Buyer will be responsible for any duties/customs/tax charges that may be imposed as a result of shipping (local and international). .This is including VAT for Europe, particularly UK. Please be sure to check with your customs office to determine what these additional costs will be prior to purchasing. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are NOT additional shipping charges.
Payment is due at the time of purchase and are processed through a secure credit card processor. Your information is never saved, nor shared with anyone, and is only used to process your order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Items need to be returned within 30 days of receipt (unworn, un opened, and in their original packaging in resellable shape), A restoring fee may apply in some cases. Contact the store if you have any questions.
All items returned must be our items (we do not take returns from other suppliers (if there is a doubt they will not be accepted), unopened/un-used, in their original packaging, and undamaged (so please repackage securely in proper packaging with proper support). Items not meeting this criteria will not be accepted, and returned to you at your expense.
Reports of missing items MUST be sent to us within 2 days of package delivery. We will then review the situation at that time.
All our Lockets are made with jewelry grade stainless steel, each locket comes with an 18 inch chain, a "made with love" charm and a silk pouch.
Our charms are an alloy metal. They have a bright and shiny finish, and will stay beautiful for a long time if properly taken care of.