I ship via Canada Post. I do my best to get things mailed as soon as possible. Usually I can do this within 24-48 hours. Please note that if you are outside Canada, items can take a little longer to arrive. Custom orders may also take longer as I will need time to create them for you first. Please see listing for shipping time frame. Contact me if you wish to add insurance or other shipping features to your order and I will add an extra amount to your invoice. I am not responsible for tax or duty fees. I cannot be held responsible for any unusual delays encountered during shipping, custom delays, and/or lost packages.
I DO NOT sell to third party websites. Any drop-shipping orders will be cancelled. I prefer to assist my customers directly to ensure their satisfaction is fully met.
*CAPPED SHIPPING OFFER FOR MULTIPLE ITEMS:* -if you are purchasing more than 30 pillow boxes from my shop, please contact me about capped shipping rates.
We proudly accept PayPal. Full payment is due before shipping.
Returns & exchanges
I pack each item with care, but if something does get damaged during shipping, please contact me ASAP so that I can correct the problem. I want you to be happy with your purchase. Items can be returned (at your expense) within 7 days of receiving them for a refund. Once I receive the return, I will refund the full purchase price of the item only. No shipping fees will be refunded. Items must be returned in original condition. Any damaged or used items cannot be returned. I also cannot refund custom made items.
If you are looking for something specific that you do not see in my shop or need a larger / smaller quantity, different colour, etc., please contact me. I would be happy to work with you to create the perfect item for your special occasion.