Orders will be shipped to the address on your Etsy order, so please be sure this is the correct address! If you need to correct the address, or you want your order shipped to another address, please include that information in the note to seller when you check out. Anything returned to me due to an incorrect, outdated, or insufficient address will incur new shipping charges if you choose to have it resent to you.
Orders will be shipped 1-2 business days after payment is cleared unless it includes made to order items. Made to order items will be shipped according to the processing time in the description. There are also times I will ship the same day as ordered if time allows. Orders are shipped by USPS First Class (apx. 3-12 days delivery), Priority Mail (apx. 2-7 days delivery) , or Standard Post (apx. 3-15 days delivery). When your order has shipped you will receive a notice with the tracking number (when available).
Shipping cost includes delivery confirmation when available. Most Priority Mail shipments now include insurance coverage for items valued up to $50. First Class and Standard Post does not include insurance. I package all items very carefully but if you'd like to insure your order please let me know before paying so I can add it to the shipping costs.
I am currently accepting credit/gift card payments through Etsy as well as PayPal.
* eCheck payments - If paying by eCheck it will need to clear before your order ships. This usually takes 3-5 business days.
* CANCELLATION: If you need to cancel your order you may do so as long as it has not shipped and it is not a personalized or custom item. PERSONALIZED AND CUSTOM ITEMS CANNOT BE CANCELED! There are times I will ship the same day as ordered if time allows so if you need to cancel an order please do so quickly. Once an order has shipped you may not cancel the order and will need to contact me if you’d like to return it. Please see Refunds and Exchanges information below.
Returns & exchanges
Please contact me before returning an item for a refund or exchange! When you contact me please provide the following information:
1) Your name, order number and description of the item you’d like to return/exchange 2) Date you received the order 3) Condition of the item when you received it 4) Reason for return/exchange 5) Whether you want a refund or an exchange
DAMAGED ITEMS: If something is damaged when your order arrives please contact me within 10 days of receiving your order and provide the information above.
PERSONALIZED/CUSTOM MADE ITEMS: Personalized or custom made items are usually non-returnable. Please be sure the spelling of names, addresses, phone numbers, etc., is correct for personalized items! If something is damaged when your order arrives please contact me within 10 days of receiving your order and provide the information above.
OTHER: If you want to return an item for any other reason than damaged please contact me within 30 days of receiving your order and provide the information above.
*THE ITEM YOU ARE RETURNING MUST BE RECEIVED BY ME NO LATER THAN 45 DAYS AFTER YOUR PURCHASE DATE TO RECEIVE A REFUND!
*Refunds/exchanges are issued for the purchase price only. If an item is being returned for any other reason than damaged, the shipping fees on the original order are non-refundable. Return shipping fees will be the responsibility of the buyer. Please package returned items carefully. Items that are returned for any other reason than damaged must be received in good condition to qualify for a refund/exchange. Refunds/exchanges will be issued within 3 business days after the returned item has been received.