X&E will ship everything using USPS first class mail services. At the company's discretion, some orders will be shipped priority.
If you would like confirmation or insurance, notify me before placing the order to adjust the shipping price.
X&E will not be held responsible if an item is lost on the mail and the costumer didn't pay insurance.
X&E will charge more for shipping for all OOAK items because insurance & delivery confirmation will automatically be added to the package.
Returns & exchanges
Made to order sales are FINAL.
You have 7 days to return an item to receive a full refund. No returns will be accepted after set date. Shipping charges won't be refunded.
If knitting needles are damaged in the mail, I will replace only the needle broken (not the pair). The buyer has 24 hrs from arrival of the damaged shipment to inform me in order to receive a replacement. Anything after that will be replaced under the seller discretion. (Sorry, unfortunately, some buyers ruin things for everyone else when they make bogus claims days/weeks later to get w refund)
Please, contact me prior to sending the item back.