Please allow up to 3 working days from payment to pack and send the product.
If packages are kept at the customer's local post or custom office, it is the customer's responsibility to collect the items. No refunds shall be issued for non-collected items. Customers are responsible for all costs and fees issued by the custom office.
Please Note: Once shipped from Germany, it can take up to 2-3 weeks for international orders to arrive, but it usually takes less time.
If you need your order ASAP - please contact us prior to your purchase and we will send you a quote for express shipment.
Unfortunately, delays in the postal service (especially during holidays) are out of our control and not our responsibility.
If you like we can ship gifts to alternative addresses. Just let us know during checkout. If you would like a gift card to be included in your package we will be happy to include a small one free of charge.
To the benefit of our planet we try to reuse a lot of packaging materials. But don't worry: We will always make sure that the items will be safe and sound in their boxes.
When receiving your package always make sure that it's not damaged. Once you accept a damaged package the postal service cannot be held responsible for any damages anymore.
For international orders we only accept PayPal. Payment is required at time of transaction. All orders placed and not immediately paid for will be canceled unless we hear from you.
Returns & exchanges
FOR ALL ITEMS IN OUR SHOP: We strive for 100 percent satisfaction, so if you feel dissatisfied with your order let us know right away.
FOR ALL INTERNATIONAL SALES: Once an item is purchased we do not offer cancellations, returns, refunds or exchanges - All Sales Are Final.
IF AN UNEXPECTED LIFE EVENT HAPPENS: If your purchase has not already been mailed with the postal service, you can e-mail us and we will work out a solution. If the order has been mailed already, we cannot offer any kind of return or refund.
MISTAKES If for some unlikely reason your package does not contain what you ordered, returns can be made within 30 days for undamaged items. Please contact us before sending the items back and let us know what went wrong. So we can find a fast and convenient solution.
In that case: Refunds will be made within 30 days after the items were returned. Refunds won't take place until after receiving the returned items.
Copying any material (text, graphics, pictures) without the permission of BOB AND UNCLE / Doreen Becker is not allowed.