4 pieces Antique Silver Heart Carved "Mom" European Charm Beads. They
measure 13mm x 12mm( 4/8"x 4/8"), and are made of zinc metal alloy (lead
and nickel safe). Great for jewelry projects!
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Shipping & policies
Most orders are shipped within 1 to 3 business days, by first class mail with tracking, which normally takes 2-5 business days. (However, that is not a guarantee). If you need to have an item quickly, or by a certain date, please consider purchasing a priority mail upgrade, which is normally 2-3 business days . Priority mail orders are usually shipped out the next business day, (unless it is an extremely large or custom order) so if you need it shipped out sooner than that please convo me to make the arrangements. I do not offer same day shipping unless a customer has sent me a convo and made special arrangements with me to do so.
Please be sure to check your shipping address to make sure it is correct before placing your order. I am not responsible if an item is shipped to an incorrect address. I ship orders to the address provided on the order, and if it is not correct, I can not be responsible for it. If an item is returned to me because it had the incorrect address on it, I am willing to re-ship it to the correct address, at the buyers expense, if they so wish, as long as I am provided with the correct address and payment.
If you discover that your shipping information is incorrect after ordering, please send me a convo, through Etsy's convo system, as soon as possible (please do not send it to my personal email, as I do not always get a chance to check it daily, and it is also very likely that it would go into my spam folder where I would not see it), and if your order has not already been shipped, I will do my best to get it changed for you.
International orders are shipped by first class mail international, with tracking when possible, which normally takes 1 to 2 weeks, or longer, depending on your location. Again, that is not guaranteed, so if you need to have an item quickly or by a certain date, please convo me if you would like a priority mail international upgrade, which is 6-10 days, or a little longer depending on location.
And, please remember that once I ship an item, I do not have any control over it, and am not responsible for lost, damaged, late arriving items, incorrect or unconfirmed addresses.
I accept Paypal, Credit and Debit cards through Paypal and Direct check out, and Etsy gift cards.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
1. If you are not happy with your item and want to return it for a refund or exchange, you may return the item within 14 days (Buyer pays return shipping). Please return the item in it's original packaging, and in the same package it was shipped in, if possible, or use similar packaging, and be sure that it has the correct postage. (If an item arrives with postage due it will be deducted from the refund). Also I recommend that you ship with tracking in case the package is lost or delayed, so you have a way to track it if that would happen. I can not issue a refund if I do not receive the item, or if it arrives damaged to due to improper packaging. A refund for the merchandise total will be issued once it is received, and is in its original condition.(I am sorry, but I can not refund the shipping cost).
If you want to exchange the item for a different item you will be responsible for any additional costs. (i.e. addtional item cost, if any, shipping, etc.)
2. If I make an error on your order (i.e. wrong item shipped, etc.), I will do whatever it takes to fix it, such as a full refund, exchange, sending the correct item to you etc. I may or may not ask you to return the item to me depending on the situation, but I will do what ever possible to resolve the issue.
3. Custom orders can not be returned or refunded unless there are extenuating circumstances.
Please contact me as soon as possible (via Etsy's convo system only) if you want to return or exchange your items or have any issues with your order. Do not return your items without contacting me first.
No returns or refunds will be accepted or given beyond the 14 day deadline.
I try to state the approximate size of the items and other pertinent information in the listing description, to the the best of my ability, so please take note of that info when ordering your items. Also, please note that some of the listing photos are enlarged to show detail, and most are not always to scale in terms of size. The color of the item may also vary slightly due to the difference in computer monitor settings, etc.
A lot of the items in my shop are made of plated zinc metal alloy, which may tarnish or fade over time if not cared for properly. Always store your plated metal items in air tight packages (plastic bags or plastic or other air tight containers). Avoid exposing your plated items to damaging elements, such as water, soap, hairspray, perfumes,lotions,sweat, etc., and do not wear or use while bathing or swimming as this can cause the plating to turn colors. Use a polishing cloth for occasional gentle cleaning of your items to help keep tarnish at bay. As tarnish is a natural process that can occur if proper care is not given, I can not refund or exchange items that become tarnished once they are in the buyer's care.
Also PLEASE contact me through Etsy's convo system only, with any questions, problems, or issues with your item, before leaving negative feedback, and I will do my best to resolve things. I appreciate your business and want your shopping experience with Voss Avenue Vintage and Jewelry Supply to be a Positive one!