Your files will be available to download once payment is confirmed. Here's how.
Items will not be shipped until full payment is received.
Certain custom items are separated into 2 payments. PAYMENT 1: Half of total labor (includes pattern, crochet, and mounting fee). PAYMENT 2: Half of total labor; materials*; shipping*; overtime fee^*
* Determined after completion of project.
^ Overtime fee is ONLY applied if the project is completed more than 1 week after the original estimated completion date, and is charged per extra week (7 calendar days). Days 1 through 6 qualify as 1 week. The fee may apply to all custom projects that extend beyond their estimated completion date.
Returns & exchanges
Patterns are nonrefundable if they have been downloaded. If you have any concerns with your pattern purchase, please contact me BEFORE you download anything.
PAYMENT 1 of Custom Projects is not refundable. PAYMENT 2 is refundable only until the item is shipped.
In the interest of keeping on schedule and avoiding the Overtime Fee, each completed face in a custom portrait gets one rework.
When discussing your custom artwork, please advise me of your availability to respond to emails (daily, 1-2 times/week, etc). This will help me accurately estimate a completion date.