Shipping: I will wrap your package very carefully, so as to arrive in the same condition as seen. I ship within three business days after final payment. Shipping charges for jewelry and lighter items are calculated for USPS First Class with delivery confirmation within the U.S., but e-mail me and I'd be happy to figure a shipment charge for multiple purchases and international orders.
Shipping on Cake Toppers: Cake toppers are shipped USPS Priority mail with delivery confirmation. I ship Mondays and Thursdays. If Monday falls on a holiday, then I ship on Tuesdays. Charges include shipping, handling and package material. I try, when I can, to recycle some of the shipping products, like bubble wrap. NOTE:***I will ship to the last address given upon purchase, so if your deposit address is different than your final balance, I will use the last given address.
Insurance: All USPS Priority and First Class packages will have $50 in insurance included, but the buyer may opt to include additional insurance over $50. This insures through USPS only; if the package is lost or visible damage has occurred to the outside box or package, which has resulted in damage to the design or merchandise inside. Delivery confirmation will reveal whether lost or not and photo taken of the box or package prior to it's opening, is required to verify damage inside and out. ***NOTE: If damage has been done, please upload photos of the item and box to me as soon as possible, so I can file a claim for a refund on your behalf. Keep all damaged items including the box as the postal service might require them to be viewed.
International Shipping: Unfortunately, shipping Internationally has become costly. I will ship USPS Registered International, which gives a tracking number. In addition, I am not responsible for duty/taxes or fees imposed on your package.
*****NOTE: I would encourage that your shipping address and Paypal address match. I will not be responsible for shipping to the address given and Paypal will not refund if shipping address is different from Paypal address. In addition, if you do not have a forwarding address, then USPS will send the package back to the return address, and will not re-send unless postage is re-paid.
***I will ship to the last address given upon purchase, so if your address given when you purchased your deposit is different than your final balance, I will use the last given address.
Deposits: A deposit must be purchased first, on all custom cake topper designs, before an order can be processed further. There is a separate listing for the deposit located on each listing page. The deposit is non-refundable and applied to the balance of the total sum of each purchased design. Balance is due when I finish your design. Monogram letter(s) or shapes will not be ordered until the deposit has been purchased. Please be aware that a shipment of letters from my vendor takes 14 to 21 business days after the order is placed. Some custom connected monograms could take longer due to approval.
*****This is my livelihood and I assume once a deposit is made, you are aware there will be a purchase, once the design is finished. Please contact me if for some reason there has been a delay or an extenuating circumstance to where the balance can not be finalized. I'm sure we can work things out, however, I prefer that all designs to be purchased within two weeks of completion.
Returns & exchanges
Conversations/E-mails: All conversations must be made through Etsy. Some pictures can be sent through my personal e-mail, but conversations must be sent through Etsy's web. I rely heavily on returning to our conversations for details, when designing.
Refunds and Exchanges: I encourage every potential customer to e-mail me with as many questions or concerns possible before a purchase is made. Once purchased and shipped, I would like to have an e-mail on whether merchandise arrived safely and/or if you have any concerns or issues within 3 days after receiving your package. If for any reason you are completely unsatisfied with the product then I will refund original purchase price, but not the shipping or deposit. I will require return of the product, within 10 days of receiving delivery and in the same condition as sold, before a refund is issued, and return shipping charges will be at the discretion of the buyer.
Custom Cake Toppers: I make every effort to check and double check my toppers before shipping for any loose pearls or adornments. However, since we are working with vintage materials, which are fragile, please be aware, they are subject, not always, to coming loose and separating from their coating during shipment. I will include in each box extra pearls if needed and a description on how to repair.... just in case. If a cake topper has been damaged in shipping, including loose pearls, if time allows, I will be happy to do a repair of the topper. It is my ultimate goal to make sure your day is beautiful!
I find the loving wear of vintage jewelry a blessing to the design of each topper, however, pearls might show wear, such as peeling in spots and adornments might be missing a rhinestone, without my knowledge. Please look over your image of your design carefully before purchase. Use the zoom if needed. If you find missing or damaged jewelry on the design, then I will be happy to fix, before finalization. Once shipped, I will not replace or refund, unless damage has been done due to shipping or negligence on my part.
Cancellation Orders: Since my business is OOAK custom design, I rely on conversations with my clients via Etsy to design their topper. If I have not had a conversation with you and you have made a purchase of one of my demos, be prepared to have a cancelled transaction and refund applied. I will make every effort to contact you, but if there is no reply within a reasonable time period, then I will refund your order and cancel the transaction.
If you are not happy with the design, and every effort from me has been made to try to resolve any issues, then you are under no obligation to purchase. You have time before shipping to back out, however, your deposit will not be returned.
In addition, if you have made a full purchase, and every effort from me has been made to try to resolve any issues, then again you are not obligated to continue with the design process. I will refund any amount paid over the expected deposit.
Due to the customization of painted letters, once an order in progress I do not accept cancellations.
Custom Engraving: Allow 7 business days for an engraving, two lines; date above the name/names. the ampersand is used in between the names instead of "and" for spacing purposes. Additional lines, bases larger than 7" will have additional charges.
Approval of engraving is required before shipping, including rush orders, "Ready to Purchase" or Custom orders.