We will use reasonable endeavours to deliver products on or before the date for delivery set out in our product page. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of receipt of payment.
We accept Bank Transfer and Paypal.
Cheque and Postal Orders are accepted ONLY from UK.
Returns & exchanges
If you cancel your order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your notice of cancellation.
If you are not completely satisfied with any Greenfibres product then please return it to us, UNUSED/UNWORN and NOT WASHED, in its original condition and packaging within 30 days of receipt for an exchange, credit or refund. You are welcome to use the returns slip which arrived with your order, or write your own note. Please provide your name, address and a phone number / email address so we can contact you if we have any questions regarding your return.
Please complete the relevant section of the returns form enclosed in your original order. If you wish – instead of the returns form you may write us a note which contains your details, the order number if you know it, and inform us of how to proceed with your return (credit, exchange, return). We recommend that you obtain a certificate of posting, as we cannot be responsible for packages that do not reach us. Return postage costs are borne by you.
We will not charge you additional postage for exchange orders delivered within the UK mainland.
Products returned by you because of a genuine and substantial defect will, at our discretion, be repaired or replaced, or if a satisfactory repair is not possible and an acceptable replacement is not available, the purchase price will be refunded in full, including the cost of sending the products to you and the cost of returning the products to us. Alternatively, if we and you agree, we may supply you with a substitute product.
Custom orders are welcome! Please contact us if you have a specific request. Thank you!