Our policy is to ship all items via USPS mail to the address listed on Paypal within 10 -12 business days from the receipt of payment. Please note that most items are sent out sooner, but this is not guaranteed. I cannot control or be held responsible for the USPS. I ship your order allowing enough time for the USPS to deliver your order. However, there are some instances that are out of my control. If I shipped your order out allowing the USPS enough time to deliver you order, I do not give refunds if the USPS fails to deliver your order by the date you requested it.
If your order has been lost in the Postal Service, please contact the USPS
You should receive a shipping confirmation email from PayPal & Etsy with your package's tracking number once your order has been shipped.
RETURNED PACKAGES If your package is returned to us by the postal service, the customer is responsible for the cost of reshipping. Order may not be canceled or refunded due to packages being returned to us. Any returned or canceled orders are subject to a restocking fee.
Payment is accepted through PayPal. Major credit cards are accepted through PayPal and you do not need to have a PayPal account. Please keep in mind that if you are paying via echeck with PayPal, there is a 4-5 day hold before the funds clear my account. Please understand that this will delay your order. I will start your order after e-check has cleared. Sales tax will be charged to all sales shipped to Kentucky addresses.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
As most of our items are either seasonal or personalized, we do not accept returns unless it is an error on our part.
We do not accept returns for incorrect sizing, etc. as the buyer is responsible for asking any questions.
We want our customers to be happy with their purchase, and we want to continue to provide quality products at affordable prices. Please understand our policies regarding returns.
Please double check your order for errors before submission.
Since all items are handmade, please keep in mind that each item will be unique and have its own "characteristics" that are natural and inevitable with handmade goods.
We will be happy to set up a custom listing for you. The items are only held for 24 hours.
Please type the name just as you would like for it to appear on your item. If you type the name in all caps, it will be embroidered that way. Same for all lowercase.