All items are shipped either first class or flat rate priority mail and include delivery tracking number. I ship to the 48 contiguous states only.. Sorry, but I do not ship to any military addresses! (ie: APO).
If your package is lost or delayed once given to USPS I will do all I can to assist in locating it, If package is lost and covered by insurance (priority mail) I will assist you in filing a claim with the post office.
I am not responsible for mail lost or delayed by USPS since I have no control over package once accepted by them so please don't expect a replacement/refund for that reason. Thanks for your understanding.
Paypal is preferred. I also accept direct credit card payments.. I do accept lay- a-way on purchases over $45.00. Please contact me to arrange a custom lay a way listing using the "contact" button in my shop.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I reserve the right to cancel and refund payment should shipping be outside the contiguous USA or to a military address.
If you are not pleased with your purchase of paintedthreads "fabric art" I will issue a refund as long as item(s) are returned in the SAME saleable condition as sent to you, within 3 days of receipt. (per your USPS delivery tracking info) I do not make exchanges. Refund does not include any shipping fees.. Please contact me for a return confirmation number.
Prices subject to change without notification.
Patterns, books, magazines, fabric baggies, art cards that may be copied or traced are not returnable. Necklaces/earrings/bracelets) are not returnable for sanitary reasons and/or any items that I may have cut or sold by weight for the transaction. Destash items are sold "as-is".
Deposits on custom orders are non-refundable.
Please contact me for a return confirmation number before shipping item. Thanks in advance
All purchases made or shipped within New York State are subject to 8.75% sales tax. No tax charged for other states.
All prices are subject to change without notification.