This postage upgrade adds peace of mind to your order. Ideal when shopping for gifts - this is a flat rate upgrade which will apply to your entire order, no matter how many items you purchase.
Simply add it to your cart together with your other purchases before checking out and postage will be upgraded to Royal Mail International Tracked and/or Signed for international orders - a fully tracked service which aims to deliver in the following timescales:
Western Europe: Within 3-5 working days
Rest of the World: Within 5-7 working days
Whether your package is sent via the tracked and/or signed service depends on your location. Full details can be found here: http://www.royalmail.com/sites/default/files/RM-International-Tracking-Signature-Services-Coverage-April2016.pdf (copy and paste the link into a separate browser winder).
The Royal Mail Special Delivery Guaranteed service will be used for UK orders - which is guaranteed by 1pm the following day (excluding weekends).
Please note that these delivery times are estimates provided by the Royal Mail and may be subject to delays outwith my control such as customs checks or strike action.
Some of my items are already sent via the above service (precious/semi previous jewellery and higher value items). If you purchase the postage upgrade for any of these items, the value of the upgrade will be refunded.
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Shipping & policies
Upon receipt of payment your purchase will be carefully packaged and dispatched within the timescale noted in the listing via Royal Mail first class post (delivery estimated at 1-2 working days), and International Standard for international orders (delivery estimated at 3-7 working days). Please note that international delivery is known to take longer than the estimated timescales provided by the Royal Mail and can often take a couple of weeks and if your item is delayed in customs for example, delivery could take up to 6 weeks in rare circumstances.
Items of precious/semi-precious jewellery and higher value items will be sent via registered post and will require a signature on delivery.
Buyer is responsible for paying all customs duties, fees or taxes imposed by their country’s government on imported goods.
I re-use jiffy bags when possible to help the environment and I encourage you to open parcels carefully so that you can do the same!
Items are posted to the delivery address provided during checkout and the buyer is responsible for providing the correct address. If an incorrect address is provided I will resend the item (if available) to the correct address at the buyer's expense.
I accept payment by Direct Checkout and PayPal. You can find more information about PayPal here - https://www.paypal-marketing.co.uk/whypaypal/index.htm (just copy and paste the link into your browser).
Please note that custom orders and items which have already been marked down in price (either via Etsy on Sale or as part of a permanent sale/clearance) are not eligible for further coupon code reductions.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
* The customer makes contact within 14 days of receipt
* Items are unworn
* Items are returned in the same condition as when they were purchased
* Buyer pays for return postage and packaging costs (I recommend obtaining proof of postage for purchases under £20 and using an insured delivery service for more valuable purchases).
In the event of an item being received damaged or faulty, photographic evidence will be required, and in some cases the item may require to be returned for a full refund or replacement.
In addition to the above, if you are unhappy with your purchase for whatever reason please get in touch straightaway and I will do what I can to rectify any problems.
I am always happy to create a custom item. Please get in touch and let me know what you require including timescales and budget. I will set up a custom listing for you and payment is required in full before work will begin.
Please note that I try to depict my items as accurately as possible, however different monitors will show slightly different colours depending on individual settings. Where items are made to order, the product you receive may differ ever so slightly from the item depicted in the listing photographs.
© Emma Dickie 2014 - 2018
All designs, listing photographs and descriptions are created by Emma Dickie and are copyright protected and should not be copied or reproduced without the prior written consent of Emma Dickie.