Shipping costs will be reviewed for each additional item/s based on size and weight of the item/s. Product will not be shipped until full payment and / or proof there of is received. HeartFelt is not responsible for shipping delays due to payments not received. Please let me know if you would like to purchase insurance /registration for your parcel. This makes the shipping more secure but will cost a little more and a signature will be required on delivery. ($2.50 within Australia and depending on weight to other countries)
International recipients will negotiate their own customs etc.
Parcels are shipped via Australia Post. Once shipped the parcel becomes the buyer's responsibility. Occasionally for very large items I may use other shipping methods. You, the buyer will be consulted when this becomes necessary.
NB: Items marked " FREE SHIPPING" in my shop may not always attract a Tracking Number if the parcel is less than 2cms deep and posts as a letter. When you purchase more than one FREE SHIPPING products , the parcel will likely attract a Tracking number.
Be assured that in all the years that I have been shipping parcels both within Australia and internationally , I've had 100% success.
If this is your first time shopping on Etsy, please go to http://www.etsy.com/help/article/339 This shows you how to shop on Etsy
HeartFelt accepts payment through PayPal. Payments can be made by credit card through PayPal. For domestic orders payment can also be made by Direct Deposit / Electronic Funds Transfer
Returns & exchanges
HeartFelt is happy to negotiate refund on return of product in its original condition within 7 days of purchase. All products are hand-made with the utmost love and care. However, please be aware that there will always be slight variations with stitching / stuffing etc. Hand-dyed products will have variations in colour. No 2 items will be exactly identical...... this is, after all, why we choose hand-made!
HeartFelt accepts custom orders for products in different sizes or colours subject to availabilty. HeartFelt is happy to offer bulk order discounts for raw materials ie. felt, silk, wool etc. and on selected items in stock. Please order early for Christmas and Easter products.