I ship all over the world, but please consider that I live in Italy, so it'll take a while to send. Items are shipped after your payment. I'll ship into a padded envelope and I am not responsible for loss or damaged items in any case please contact me at my mail address. Please note that "package tracking" is available worldwide. If you want a not tracked shipment, please contact me at heartstitchdesigns [at] gmail.com BEFORE buying the items you want. Also, I'm not responsible for any fees incurred through customs. Insurance is not included. I'll ship between three/five business days after the order.
VERY IMPORTANT!!! Please read!!! PAYPAL ONLY. Please guys, even if there are other payment methods available, make sure you only choose paypal. Other payments will cause a 7+ days of delay at shipping your order out. Italian customers can contact me BEFORE purchasing the object, in order to choose other way to pay.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I can take a picture of the envelope before sending so you can see its conditions. If the package arrives damaged you will see that when shipped it was in good conditions. Please for any problems just contact me at heartstitchdesigns [at] gmail.com
Some items can be personalized, such as jewelry. Just email me for more info!