It will take 2-3 weeks for me to make your order. Free shipping inside the US takes 1-2 weeks. Your order will ship to the address you listed on your Etsy invoice.
DOMESTIC SHIPPING: All orders are shipped first class service via the postal service. Free shipping does NOT include insurance.
Shipping upgrades are as follows: Priority mail upgrade for domestic customers: $6 (includes tracking) Express mail service for domestic customers: $21 (includes tracking)
*If you require delivery confirmation or need rush fabrication, please contact me for before placing your order.*
INTERNATIONAL SHIPPING: I do accept international orders in my shop! I advise that you allow several weeks for shipping and customs. I play by the rules, so packages CANNOT be marked as a 'gift'. Standard international shipping is registered first class mail service. Shipping fees are as marked on individual listings. Customs, Duties, Taxes or any other charges for the delivery, if any, are the responsibility of the buyer. This varies by country, for information you should contact your local customs agency.
I cannot be held personally responsible for undelivered, misdelivered, or undeliverable packages, or packages that are damaged in transit. If you have had problems with mail service in the past I suggest using Fed-Ex (additional fee applies).
As this information is important, please read before purchasing! By purchasing from my shop you are agreeing to the terms listed in my policies. If you have any questions that are not answered in my shop policies or FAQ's below, please feel free to contact me.
I accept payments through Pay-pal and ETSY. For your convenience, you do not have to have a Pay-pal account to pay through Pay-pal. You may use your credit/debit card, or pay by e-check there without setting up an account!
I will begin working on your order only AFTER your payment has cleared. If you need to cancel an order it must be done within 72 hours of payment. After 72 it is up to my discretion if a refund is possible.
Returns & exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Custom inscribed items are nonrefundable and cannot be exchanged. Please note that I inscribe items exactly as requested. It's important for you to double check the dates and words you are requesting prior to submitting your order.
Earrings, chains, pendants and rings that are made for your size, but without a personalized inscription, can be exchanged or returned within 10 days after receiving your item. For returns there will be a charge of 20% of the purchase price. Items must be returned in unused condition with the original box and safely packaged in a padded mailer. I will refund your purchase after I have received and inspected your return.
***Sizing and Resizing rings*** It's important to order the correct size right from the start! A jeweler will be the most accurate in determining your size. Measuring a finger with paper strips, a piece of string or a ruler will NOT give you the correct size.
Keep in mind that ring sizes do change with time. Be sure to get an updated measurement before ordering. Your fingers on the right hand might have different sizes than those on your left.
Spinner rings CANNOT be resized after they are completed. I can resize many of my other designs, but there is a fee for this service. Fees generally run $15 -25. Please contact me if you need re-sizing.
Shipping charges are not refundable.
Your feedback is important to me. If you experience a problem with your order, please give me the opportunity to correct it before leaving feedback. I will try my best to work it out!
Q: How long will it take to receive my order? A: First class parcels are quoted 4-10 business days for delivery by the post office. Priority shipping 2-3 business days. Express shipping 1-2 business days.
Q: How will I know if my order has been received? A: After completing your order, my ETSY shop will automatically send a confirmation email to you. Please read this email as soon as possible for important information about your order! I may be asking a question of you, without a prompt answer your order may be delayed.
Q: Why is my finger discolored after wearing my new ring? A: While this does not happen to everyone, it does happen from time to time. This is simply the copper in the ring reacting to the copper in your body. We are constantly releasing chemicals from our bodies sometimes resulting in a reaction with the metal surface. This will not effect the integrity or strength of the ring. Copper levels in some persons bodies may be high and may cause discoloration along the base of the finger - this is difficult to predict - as everyone's chemistry is different. This is not harmful and can be removed with non-gel toothpaste. I recommend coating the inside of the ring with clear nail polish. This creates a barrier between the skin and the ring to prevent this from happening again.
Commercially made sterling jewelry is usually rhodium plated to help fight of tarnish. It also helps prevent the skin from coming into contact with the silver. My pieces are handmade and never plated in rhodium.
Q: How should I care for my piece? A: Keep your jewelry stored in a air tight bag when you're not using it. Cleaning techniques can vary, please choose according to the finish of your piece!
*Polished and shinny pieces: I highly recommend that you purchase a polishing cloth to clean and polish your pieces. The cloth removes tarnish from copper, brass, and silver, and can bring your piece back to a shinny finish.
*Matte and brushed finish: You can use Goddards silver cleaner to soak your piece. Depending on the amount of tarnish or dirt, you may need to soak your piece over night. If you want to refresh the brushed look, use a piece of rough sandpaper to lightly rub the surface.
*Oxidized or having a patina: Please know that oxidation eventually wears off, giving your jewelry item a personal unique finish. To make oxidation last longer, take your jewelry off at night, when bathing, washing hands, or working strenuously with your hands. Certain chemicals or environmental conditions can strip the oxidation, and other chemicals can make it darker, like sulfur.
If you'd like to have your jewelry refinished at no charge (except shipping costs) contact me for shipping