I ship priority mail insured or UPS depends wich is cheaper for where it is going. PO boxes will always go USPS
The west coast cost to ship has gone up significantly so you may be charged more if the package is alot more than you paid for shipping. for example a customer paid 19.00 to ship a stool to WA it wound up costing 36.00... if this happens you will be charged the difference.
I accept paypal... payment should be made within 3 days of purchase.
Returns & exchanges
There are no refunds or exchanges as every item is handmade... unless something is completely damaged. I only ship out items I would put in my own home. Quality is very important to me! If you have a problem please email me right away!
For damages your claim MUST be put into the post office within 7 days and the broken item in the box must be brought to your post office with your order... you will receive the refund from the post office. NOT Andrew and ella designs. the post office has told me this is their new policy.