DURING CHECKOUT, BE SURE TO MAKE SURE THAT YOUR SHIPPING ADDRESS IS CORRECT.
We are now able to offer a discount on the SHIPPING OF A SECOND ITEM in the same purchase. Your first item will ship for $15.50, while your second will ship for only $10.50.
We will always attempt to make your order as fast as possible! Take a look at each listing under the "Shipping and Polices" tab for current ready-to-ship times. If your order is a custom order, we may require additional time to complete it. We will mark your item shipped when we have shipped it. You will receive an email notifying you of the shipment and tracking information, also.
*Horn's Handmade is not responsible for losses or damages during shipment but will do our best to work with UPS to retrieve the item if loss occurs. *Shipping costs are non-refundable *If you live outside of the United States, any taxes or duties associated with the package entering your country are your responsibility *Horn's Handmade is not responsible for any fees associated with package re-routing if you accidentally provide the incorrect address
Returns & exchanges
If there is any issue with your order, please contact us so that we will discuss the issue. Please do not use the feedback system to notify us of an issue. We would love to sort out any problems involving your order. We want you to be completely satisfied!
If you aren't satisfied with your purchase, please contact us for a refund within 5 days of receipt. After contact is made, the item must be on its way back to us within 5 business days to receive a refund. We must receive the item before a refund/exchange is issued. Customers are responsible for shipping fees associated with returns. Once we receive the item in good condition, we will immediately refund your original payment minus shipping charges. Shipping costs are non-refundable.
Custom orders are non refundable.
Please convo us if you have any additional questions regarding our refund/exchange policy. Again, we want you to be completely satisfied!
We try to take evenings and Sundays off from correspondence. Please feel free to convo us anytime. If it is after hours, we will attempt answer sometime during the next business day.
We love to hear your feedback! Please contact us if there is an issue with your order before leaving anything other than 5 star feedback. We will gladly work with you to resolve any issues.