We ship using the Etsy label and shipping system. All packages are sent via USPS (United States Postal Service).
All domestic shipments are insured.
Foreign shipments may or may not be insured, depending on the amount of the shipment, and the country to ship to. Please note that many countries have placed restrictions on the import of precious metals, gemstones and jewelry. It is the responsibility of the Buyer to be aware of these restrictions. it is also the responsibility of the Buyer to pay any import/customs/duties charges or fees that may be charged by Customs.
If we receive an order and discover that the import of jewelry is prohibited to your country, we will contact you to let you know that we will not be able to fulfill your order and you will be issued a full refund.
We currently accept Credit Cards through the Etsy Direct check out System. Paying for your jewelry in this manor ensures that you are protected by the Etsy Seller/Buyer Protection Program.
If you would like to purchase a piece using a payment plan, please contact us in advance so that we can work out a payment system in advance. We require a minimum 33% Non-refundable, Non-transferable deposit for all layaway Items.
Returns & exchanges
You are purchasing a high end piece of hand made jewelry that is made exclusively for you, in your size. For this reason, we do not offer refunds or exchanges. Please keep this in mind when ordering.
Warranty: We do offer a 30 day warranty against stones falling out of settings, which we refer to as the "Break In Period".
We do not provide insurance or protection against lost, stolen, or damaged jewelry.
The most common reason for a return or exchange request is due to ordering the wrong size. Please note that some of our rings CAN be re-sized, and other rings (Such as eternity rings) CANNOT be re-sized. We do charge a fee for ring re-sizing which depends on the ring, and the amount that it needs to be sized. Most rings should not be sized up or down more than 1 size to ensure that the design is not deformed.
To determine your ring size: You may either order a set of our ring sizers, which will be sent to you in the mail. Or you may go to a jewelry or department store to be sized. Please d not use any other method (Paper stripes) and tape measures or other at home methods DO NOT WORK. Also keep in mind that wide mens rings will feel tighter than narrow rings.