PROCESSING TIMES All orders are processed in 1-2 business days.
DELIVERY/SHIPPING I cannot be responsible for damage or delays in shipping after the products leave my hands. I cannot guarantee delivery by a certain date as shipping is out of my control. If ordering last minute the customer is accepting responsibility that the product may not reach it's destination in time. I will always have items shipped in the time frame discussed or within my current make time.
SHIPPING TIME Shipping time for US locations is 2-5 business days via USPS mail.
**Please make sure your address in Paypal is current and matches your Etsy address. I can only send to the Etsy address so please make sure this is correct to prevent any delays. I can not be responsible if your item has shipped to the wrong address.
INTERNATIONAL SHIPPING Shipping outside the United States is through USPS First Class Mail International. I will not be responsible for delays or lost packages once the package leaves the United States. Any additional fees charged at customs will be your responsibility. Please expect 1-4 weeks or more for delivery.
Insurance is encouraged on all packages and is at the buyers expense. I cannot be responsible for lost or damaged packages. Please convo me before your purchase if you wish to add insurance to any package.
Please be sure to check my current make time under my shop announcement before placing your order.
PAYPAL: I accept PayPal, eCheck by Paypal, or credit card through Paypal. You DO NOT need to have a Paypal account to pay with Paypal!
ECHECKS: If you are paying using an eCheck through Paypal please allow 5 business days for me to receive payment. I cannot begin on your item(s) until the funds are available to me.
Direct Checkout: I now accept credit/debit cards directly through Etsy! I also now accept Etsy gift cards!
Returns & exchanges
Your satisfaction is very important to me. If you have any issues regarding the product or service please convo me and I will be happy to assist you. Please contact me within 48 hours of receiving the product if there was an error on my part. Returns due to color, size, or any other reason besides product defect are not accepted.
Cancelations of an order may take place only if the item has not been shipped or begun to be processed.
WHOLESALE PURCHASES: Each roll of elastic will come wrapped in plastic for protection. Since I can not personally unroll and visually inspect the entire roll when ordering in entire rolls, there is a chance that there will be slight defects in the roll such as staples to hold end pieces together, and color variations. This is common when ordering in wholesale amounts/prices.
I try to select pictures that best represent color, texture and size but, due to the differences in computer monitors the color may not be true to life. I will provide a detailed description to help you with your choice. However, if you have any further questions please feel free to convo me.
If you are new to Etsy please make sure you are signed up to receive email notifications. Occasionally, I may need to contact you to request more information regarding your order. I will always attempt to contact via Etsy Conversations (Convos) first.
Supervision is recommended for children 3 and under with any product that contains small pieces. Once Upon A Time Creations/Supply cannot be held responsible if anything should happen.