Your order will ship via insured USPS first class mail (except for add on charms, birthstones, and coins). If you would like any other shipping method, please contact me.
I am away from the shop, so my current production time is up to 3 weeks from your order date (depending on the item), this does not include delivery time. If you need your order sooner, please contact me to discuss expedited options if available.
Gift wrapping option: Cuff link orders will be shipped in a black velour cuff link gift box and all other orders will be shipped in a jewelry gift box, these are placed in a nice patterned gift bag and ready for gifting.
If you pay with PayPal, I only ship to confirmed PayPal addresses. You can usually confirm any shipping address in PayPal during the check out process.
I am not responsible for mis-delivered packages, packages shown as delivered in tracking, but not received nor am I responsible for the United States Postal Service's failure to deliver your package within their stated time frame. Once I ship your order I have no control of the USPS's handling of your package.
If your order is damaged or tracking has not been updated after a week of shipping, please contact me as soon as possible.
INTERNATIONAL: Please be aware that you are responsible for paying any customs/duties and associated fees and charges.
I accept credit cards and PayPal.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All personalized and custom made items were made just for you and are non-returnable/non-refundable. All earrings, loose gemstones, and diamonds are non-returnable/non-refundable.
All non-custom and non-personalized orders (except earrings, loose gemstones, and diamonds) may be returned within 15 days if it is in new unused, unworn, resalable condition. Please contact me first to let me know you would like a refund. I will then request you to ship your order back to me via a traceable insured shipping method in the original packaging. Once I receive your item, I will contact you regarding your refund request. I reserve the right to refuse refund if it is used, worn or received in a non-resalable condition. If approved, you will receive a refund on your order less the original shipping cost.
All hand stamped items are unique and no two are the same. Please keep in mind that the differences in alignment, spacing, depth of stamping, and darkness of characters adds to the unique character and charm of your handmade jewelry.
I stamp exactly what you request in the notes to seller box unless your notes were changed via Etsy conversation or email. Date requests: I do not have the / or - for some numbers, so will use the . in dates instead of what you requested and the date will be stamped as 12.25.16
If you need your order by a specific date, please do not just put that date in the notes to seller. I often do not see these notes until I reach your order in my queue. You must contact me via Etsy convo to discuss the date needed and expedited options if necessary.
Cancellation Requests - Please note that clicking "Request Cancel" on your order DOES NOT automatically cancel your order. The button will simply submit a REQUEST for your cancellation. Please be sure of your purchase prior to submitting your order as Hotaru Jewelry will NOT honor cancellation requests made after you place your order.
Moissanite - Forever One is a colorless gem. Forever Brilliant and Forever Classic are near colorless gems and may not be pure white in all light situations.
Brushed finish - If you request a brushed finish and black letters, please keep in mind that the letters will not be as dark as black letters on a shiny finish. They may range from light gray to black.
Shiny finish - The shiny finish is more prone to show scratches. Over time it can develop a nice patina due to wear and use. The top piece of a stacked/layered item can scratch the surface of the one under it.
Key chains - I will use a small split ring instead of a small jump ring when size allows.
Back side - Almost all products will have a brushed finish on the back.
Aluminum - Aluminum is a light metal and will not have the same feel or weight of other heavier metals.