We will ship by Hong Kong Post registered air mail, or you can consider upgrading your shipment to Express mail according to your need. Please feel free to contact us for shipping details. >>Depending on stock availability, we will ship your order either from Hong Kong or New York.
If you want to combine shipping for separate orders placed within 24 hours, we have to charge a $0.3 fee which is the fee paypal charged us.
Purchase of insurance is highly recommended. U.S mail Insurance cost is $1.1 per $100 purchase. HK mail Insurance cost is $1.0 per $100 purchase. We package our items very well, using high quality bubble envelopes and wraps. *** Please note that if you choose not to upgrade your shipment to registered or insured mail, you also agreed not to file claims for delays, lost or damaged packages.
Please allow 6-8 weeks after shipment for international deliveries. If you do not receive your package as expected, please contact us.
Insurance and upgrade shipping options are available.
We accept payment by Paypal.
International customers are responsible for all customs duties, fees, taxes, etc
All reserved listings are available for 48 hours. If payment is not received within 48 hours, we will release the reserved items to other buyers.
Returns & exchanges
We accept returns for refund of the purchase price up to 30 days after purchase provided the items are returned to us in the condition they were shipped.
If you received defective items, please return the beads to us for refunds.
We do not process exchanges.
We do not accept partial returns, e.g. if in your order, you purchased 6 beads, you have to return the 6 beads altogether.
Custom order, cut wires and chains are not returnable.
Original shipping cost and return shipping cost will not be refunded.
Returns received after 30 days of purchase will not be refunded.
We maintain large variety of stock, and sometimes some items may be out of stock, if this happens, we will process refunds for the out of stock items.
Colors of gemstones may appear differently on screen. Inclusions and small scratches may be available on stones because of their natural qualities, we have priced our stones accordingly.
Gemstones briolettes have drill holes that are drilled using machines. The hole sizes are standard in gemstone industry, i.e. most likely you will need at least 27 gauge or thinner wires to work with these briolettes, 26 gauge or thicker wires for larger briolettes such as 12 mm or above, 28 gauge wire is recommended for most smaller sizes gemstones and rondelles.
All gemstones grades are provided by the suppliers. We are not expert on grading gemstones. Please understand that natural gemstones come vary in shades and colors, which only enhances the beauty and uniqueness of natural gemstones. Under different lighting conditions, gemstones colors will appear differently. We will only list the gemstones as "shaded" when the strand is intentionally strung in the way of light to dark gemstones.
Gemstones lengths and sizes are close approximates only. It is normal to have discrepancies within 1" in length. We have more than 50000 pieces of gemstones, it is impossible for us to measure each stone within a strand and list every sizes within that strand. We provides size approximates on our listings based on the information supplied by the manufacturers. Sometimes, we notice that there are larger sizes and smaller sizes stones within a strand. To be fair, we will try our best to balance out the sizes by giving our customers both the larger and smaller sizes stones, so the total carat of the stones are close to the sizes approximates listed on our listings.
Customer satisfaction is very important to us, and we stand behind our products, we will give you full refund upon receiving your return.