ONLY THE FIRST ITEM IS CHARGED FOR SHIPPING-NO MATTER HOW MUCH YOU PURCHASE FROM MY SHOP---IT ALL SHIPS TOGETHER UNDER THE FIRST PRICE SHIPPING---NOTHING EXTRA.
SHIPPING WILL BE SEVERAL DAYS FASTER AFTER CUSTOM ORDER CREATION IF PAYING THROUGH" PAYPAL"---THIS IS DUE TO IMMEDIATE FUNDING TO CREATE YOUR ORDER and time initiation of the process. Otherwise shipping may be One week--please see item for that--if you wish sooner shipping, please use Paypal as your payment choice.
You may also feel free to use other sources as I do accept other payments.
I ship worldwide. I choose various shipping methods in order to keep your costs down. International mail is always sent First Class Mail International. I ship my items carefully, taking care for what you have paid for. I track my items in the U.S.A. and do the best that I can to hold the track number for out-of-country items. I combine shipping Worldwide at No Additional charges when possible.
Paypal is my choice of payment faster creation and shipping. But you may choose other methods as well. Item shipping time (located on items) is based on Etsy Payment style but will vary for custom creations---Paypal payments will allow for quicker creation and your item leaving sooner due to order fulfillment.
If you do not have a Paypal, you can still use your credit or debit cards to interact with the invoice and it will be paid securely. You do not have to have a Paypal account as I accept them through the service automatically and Paypal stands good on its own to provide excellent assistance for refunds to be processed by me easily if needed, and assuring your package is all it should be.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
I ACCEPT" EXCHANGES" IF THE ITEM HAS A PROBLEM-- I DO NOT ACCEPT RETURNS ON CUSTOM WORK-- PLEASE ADVISE ME WELL IN OUR CONVERSATION IN ORDER THAT YOUR ITEM MAY BE CREATED TO YOUR DESIRE AS BEST AS POSSIBLE. (IN LASER PRODUCTION--YOUR CONCEPT MAY REQUIRE MATHEMATICAL ALTERATIONS IN ORDER TO HAVE THE BEST OUTCOME)--THANKS
I do not accept returns unless the item has been misrepresented. If you have a problem, please message and I will certainly be glad to resolve the problem.
Return shipping to me is paid by the buyer. I will pay to resend if recreation is necessary to accommodate a replacement order.
I try to give clear pictures of the items you are buying. Please look at them before you make your choices. I cannot be responsible for damaged items in the mail. If a return or reorder is necessary, please be advised that the original item needs to be returned unless otherwise stated between conversations concerning myself and you as the buyer.
Once an item leaves I have no control over the people that mishandle it, and will not be responsible for it given acrylic needs to be handled with care and does have the ability to break. My packing is of good quality and I do all that I can to have your created items arrive perfect.
Please contact me if there is a problem at any time. I will help you the best that I can. If replacement is chosen, the shipping is paid by the customer. Some items will need to be returned prior to resend.
EX: if you ordered something in red, but it was created in another color, the item needs to be returned to me before I will recreate another. I don't mind recreating--but if you choose to keep the item sent then no further creation will be mailed, but you may reorder other colors.
INTERNATIONAL BUYERS: I cannot be responsible for customs charges, items lost, or damaged items. Please insure your items if you wish too. If you wish to return something or have something replaced, you will need to return the item to me as it was sent. I will refund once the item has arrived to me. It must be returned UNLESS A CONVERSATION has taken place between you and I in message that states I have flagged the return as not necessary--in that case I will remake the item , but you will need to pay for the shipping of the replacement in that case, I WILL SEND AN INVOICE FOR THAT AMOUNT THANKS I am not responsible for your shipping charges either way. But, if there is a problem (other than mishandling mail, breakage in mail, etc) then I will refund upon receipt of the item's return.
Do you create custom designs? Yes, you are welcome to consult for a custom creation of your own design or enlargments of designs in the shop, etc.
Do you work in other materials besides acrylic? Yes, I work in wood also. Generally light weight woods and Vinyl cuts of indoor and outdoor.
You make a lot of Snapback letter options, do you sell the hardware? Yes, I do sell some of the hardware options for the letters. Please see the category--Hardware for letters in the shop. A great place to order colors as well as various metal types--if only needing a few it will provide you great choices in packages that will supply your letters.. If you need help--please just message.
Can I order in bulk? Yes, I bulk order for items. It is my view that Bulk and Wholesale are different words. I do not vend Wholesale. I will create in bulk for great prices though. Just message if you need me to round up a Bulk ordering process at lower than shop rate--depending on how many items (of the same type that you need). EX: all large letter order various types, heights and colors--can be bulk ordered if ordering over 100 letters total--just discuss with me if you need assistance.
Do you have a color schematic? No, I do not list all of the listing with a visual color wheel. But all colors can be seen around the shop in various items. Just ask if you need to see a particular choice. Colors change all of time and in reality, acrylic pours are no different than resin, the color can vary slightly. The colors offered for a product are listed on each item on the menu as well as charm hole decisions if needed. If you need something --please message.