1. All items would be double checked before shipment. To be guaranteed in brand new with no defect. 2.Shipping rates are calculated by item's weight after our final packaging. 3. We will ship out the item within 48 hours upon completion of the details required for shipping Buyers Details
Name Address Mobile Number
3. Shipping Days: Monday-Saturday (excluding Sundays & Public Holidays). 4. All the items will be sent with its original invoice bearing it's original purchased price (all declared value as a gift *to avoid customs duty to destination country) 5. We do not bear any Customs Duty or Tax
Customs Duty & Taxes Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. All Duty taxes is the sole responsibility of the buyer as most countries are strict for frequent packages entering countries such as US, Canada and most European States.Buyers are responsible for paying any taxes, duties and/or customs fees charged by your local government.
Handling times usually takes 2 days after checkout. Shipping transit times 2-4 weeks maximum (including customs delays from destination country)
All orders are shipped using airfreight via express.
Tracking numbers are always provided once we confirmed the shipment
Please note that all orders will be shipped to the address on paypal unless requested otherwise.
SALE ITEMS/CUSTOM ITEMS/PROMO ITEMS Please note that most of the items on SALE are the items with very few inventory. These items are sold AS IS. For SALE items. It's a No Return No Exchange Policy.
PROMOTION ITEMS Make sure to use the promo listing to avail the promotion item indicated in the listing otherwise all purchases made without using the promo listing will not be considered.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
InRefunds and Exchanges
But if you have issues with your order. All you have to do is to let us know via email>>> firstname.lastname@example.org
NO RETURNS ACCEPTED FOR ALL CUSTOM ORDERED ITEMS NO RETURNS ACCEPTED FOR ALL PRE ORDER ITEMS If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 5 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item for a different one with the same listing price If you need refund, only item's listing price is refundable. The buyer is responsible for all the shipping cost incurred when shipping the products back.
Shipping options (by request) FOR ALL ORDERS MAILED BY REGISTERED POST.(With Tracking Number) Shipping option will be calculated depending on the item/s weight. Delivery turnaround times is only approximate (4-8 weeks) or more CHOCOLATE VANITY's shop shall not be liable to pay any refund or compensation in respect of a damaged, lost or delayed as a result of it being inadequately, incorrectly addressed or accompanied by incomplete despatch or customs documentation. Normal shipping via post (express mail) is used and this does not have any tracking number once posted. Since its beyond our control we are not responsible once the item is shipped.
Proper documentation (i.e. copy of the registered mailed post receipt) will be provided once we confirmed shipment.
*SHIPPING REQUIREMENTS* 1.Recipients Name 2.Recipient's Address (Complete physical mailing address and not the post office box address) 3.Recipient's mobile number
(Your order will be delayed and will not be ship right away if any of the above information is missing)