Items will always ship within 2 business days of purchase. We always use Japan post in Japan. For international post, posts in the foreign country will deliver the package.
International customers are responsible for their own customs & vat fees.
If you want to receive your order before a special date (Birthday, Christmas,...), for international orders, make sure to make your order 3 weeks before. Normal orders take about 2 weeks to arrive to its international destination.
We accept paypal, but other ways of payment are still not accepted.
Returns & exchanges
Due to the nature of our products we do not accept any returns; but our main concern is that our customers are happy with their purchase. If you have any question or problem, just contact us. We will treat each problem individually.
Our products are natural, handmade, and usually available for all the members of the family. However, essential oils are very powerful and have to be used in small proportions. Moreover, they shouldn't be used in the following cases: pregnancy, breastfeeding, children, allergies or very sensitive skin. If you have any medical condition, please ask your doctor before using it.
Please, contact us directly if you want any customized products for events or if you are interested in wholesaling our products.