All domestic orders under 16 ounces ship USPS first class (unless otherwise discussed prior to ordering.) I use the shipping label service which does provide domestic package tracking. I ONLY USE THE ETSY ADDRESS ON FILE, SO PLEASE MAKE SURE IT IS CURRENT.
*** International orders under 4 pounds ship USPS First Class International with insurance, unless otherwise arranged prior to sale. We happily will give you a custom quote prior to a purchase if you'd like to buy multiple items.
Payment is due at the time of purchase per Etsy guidelines.
Returns & exchanges
We at iPukeBig want everyone to be 100% satisfied with each and every purchase. If you are for any reason unhappy, please email or convo us and let us know & if circumstances require it - we will issue you a return authorization.
Returns are accepted up to14 days after delivery, and are subject to a 10% restocking fee. If returned between 15 & 30 days, you will be entitled to a store credit for the cost of merchandise. We typically do not accept returns older than 30 days. Please send all returns back in the original packaging. We do not allow returns after 30 days.
Returns should be mailed to this address: iPuke Inc RETURNS 1 West Main Street PO Box 214 Panama, NY 14767
SUPPORTING OUR CAUSE: A portion of every sale is used to maintain my website refluxrebels.com that so many parents have come to trust as they advocate for their child's comfort.
COLOR: Remember to keep in mind that monitor screens vary and that the colors you are viewing may appear different than mine. If you are unsure about a color, please convo and I will very happily provide a swatch for you when possible!
USE: All iPukeBig craft supplies should be inspected prior to use as an added effort to ensure your finished product is precisely what you are hoping for. We cannot be held responsible for any sort of injury or death in the misuse of our products.
CUSTOM ORDERS: We recently updated our listings in an effort to provide the best possible pricing and quantity combination options that we can. For this reason we no longer accept custom orders as it becomes very time consuming. Thank you for understanding.
DISCLAIMER: We do our best to ensure the safety of our products. Due to the natural nature of wood, we cannot guarantee that natural damage or splitting will not occur. Always supervise your child when playing with toys made from our products and inspect before every use. Do not use if you see splitting or cracks, consequently, we exclude all responsibility for any direct or indirect damage due to abuse or negligence. In no event, regardless of cause, shall iPuke, Inc. be liable for any indirect, special, incidental, punitive or consequential damages of any kind, whether arising under breach of contract, tort (including negligence), strict liability or otherwise, and whether based on this agreement or otherwise, even if iPuke, Inc. has been advised of possibility of such damages.