Items are shipped within 2-5 business days of payment via first class mail (5-7 days) for U.S. orders.
** ATTENTION ** If you need your order by a certain date PLEASE let me know ASAP**
**Note: E-checks take 5 days to clear, once cleared your order will ship. :)
**CUSTOMIZED ORDERS: If your item(s) were customized in any way (specific name, different colors than the original colors available etc. They will not be able to be returned for a refund unless the item(s) were significantly damaged in shipping. **. If the customized items didn't arrive in time & were mailed to arrive by the specific date, the shipping cost may be refunded but not the cost of the item(s).
**International delivery times vary per country, please allow up to 3-5 weeks to arrive.**
Customs fees are the responsibility of the buyer. I am required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges:
Here is some additional information for items shipped to the UK if you want a package shipped to you there please read so you know what to expect. http://www.hmrc.gov.uk/customs/post/customs-procedures.htm#1
Attention UK Buyers:
When purchasing from my shop for shipment to the UK please be advised that you may be charged VAT taxes at the time of delivery. The payment of these taxes is the responsibility of the purchaser (you). I cannot be held responsible for taxes that are charged in your country for the import goods purchased from my shop.
If you decide not to pay the fees, I am not responsible for orders left with unpaid fees or taxes and that are sent back. It will be your responsibility to pay for reshipping. No refunds will be given due to non payment of fees and taxes applied by your country.
Returns & exchanges
* If for some reason your package is returned to me marked "attempted delivery", "not a known address" or "not at this address"...I will refund the item total to you but the shipping cost will NOT be refunded. Should you choose for me to re-mail it to you, you will be responsible for paying for the second attempt shipping cost.
* If your package is lost in the mail & the tracking number shows it was not delivered... I will refund your total charged to you (including the shipping cost).
* If your item never arrived but the tracking shows it was "delivered", you will be refunded the cost of the item but not the shipping cost.
It is important to me that you are pleased with your purchase. If for some reason you are not, please contact me within 5 days of delivery, and I will do my best to work with you.
I do accept custom orders!! If you see something you like, but not in the quantity or color you want, just convo me to set up a custom listing for you BEFORE you make your purchase.
**RUSH fee may apply if you need to receive your order faster than regular shipping times. Send me a convo if you have any questions about RUSH ORDERS. **
Please allow extra time for the production of custom orders (each item is made individually by me). :)