Items are shipped first class mail if 13 ounces or less. Heavier orders will be shipped priority.
My current turnaround time is 1-3 weeks as most of my items are made to order exclusively for your dog. Premade items are shipped the next business day.
Please note that processing time is the amount of time to make your order and does not include the time the post office takes to deliver. I try to do purchases in the order received in order to be fair to everyone.
If you purchase several items I may have to extend production time. In this case I will contact you upon receipt of your order so we can work out a satisfactory time frame.
International buyers are responsible for payment of all customs duties, VAT, GST, and taxes charged by their country.
I accept both direct checkout with a credit card (preferred) or PayPal for payment.
Returns & exchanges
I cannot accept returns on diapers and belly bands that have been worn for sanitary reasons. If you have a problem with an item please contact me for a resolution.
I do accept returns and or exchanges on all other items within 10 days of delivery to you. Please contact me if ASAP if you are returning an order..
Each item is made to measure to fit your dog unless you order the generic size. Please be sure to include measurements following my instructions in the listing. Since dogs are shaped so differently it is helpful if you list the breed or breed type in the note to seller when placing your order.
If you feel there is a problem please contact me so that we can reach a resolution .
I do made to order items almost exclusively. I can make changes to all of the items shown. Let me know if you desire any changes.
The items listed are my "prototypes" and my own design. I design and make all of my patterns myself.
When I discontinue a "model" I will list the prototype at a reduced sale price.