Most items ship within 1-3 business days of purchase.
BUYER WILL BE NOTIFIED IF SHIPMENT WILL BE DELAYED. We try to avoid delays, and we're usually on time, but we will notify you if something unforeseen prevents your purchase from shipping on time.
WE SHIP VIA U.S. POSTAL SERVICE, most often by FIRST CLASS MAIL or FLAT RATE SHIPPING. We try to save our buyers money whenever possible by shipping via the most economical methods available.
WE PROMPTLY REFUND SHIPPING OVERAGES OF $1 OR MORE.
RUSH SHIPPING and INTERNATIONAL SHIPPING ARE AVAILABLE BY REQUEST. Please let us know what your shipping requirements are, and we'll do our very best to meet your needs. :)
WE'LL GLADLY ANSWER ANY QUESTIONS YOU MAY HAVE ABOUT OUR SHIPPING METHODS. ASK US!
Payment via PayPal, direct checkout (credit card or debit card), and money order is acceptable (in order of preference). PLEASE NOTIFY US PRIOR TO PURCHASE IF YOU WISH TO PAY FOR YOUR PURCHASE WITH A MONEY ORDER.
Payment in full is expected with money orders, just as it is with PayPal and direct checkout.
IF FULL PAYMENT CANNOT BE MADE RIGHT AWAY ON AN ITEM YOU LIKE, LET US KNOW - WE CAN RESERVE AN ITEM FOR YOU FOR UP TO 3 WEEKS.
HONOR SYSTEM - We'll gladly reserve items IF and ONLY IF a purchase commitment can be made by the buyer. Once we reserve an item, the price and shipping cost are set (in accordance with the reservation terms).
ALL TRANSACTIONS AT QUEEN'S VILLAGE TEXTILE MUST BE MADE IN U.S. DOLLARS ONLY.
Returns & exchanges
Our items are sold as described. We do our very best to list our items as thoroughly and accurately as possible.
NOTIFY US IMMEDIATELY IF YOU FEEL A REFUND IS IN ORDER. We're willing to help, and we're willing to refund in full (plus shipping), if necessary.
SHIPPING OVERAGES: We gladly refund shipping overages of $1 or more.
All inquiries, offers, and other messages will be answered promptly. Let us know how we may be of service. :))
Thank you, and thank you for reviewing the policies of Queen's Village Textile! Happy Shopping!