I ship out orders within the time frames specified in listings, or when you payment clears if using an e-check.
Please make sure that your shipping address as entered in Etsy matches your address in PayPal, OR that you communicate with me if there is a discrepancy (i.e. when sending a gift).
Unless you get in touch with me to use a different address, your item will be shipped to your ETSY address. I am not responsible for items not received due to an incorrect address.
If an item is returned to me due to providing an incorrect address, or if the item is not claimed at the post office, I cannot be responsible for resending the item to you. I reserve the right to cancel a sale under these circumstances at my discretion. If the sale is canceled, your purchase price, minus the shipping fees, will be refunded to you.
I ship my spice kits, (small and large) to the US and EVERYWHERE ELSE by AIR MAIL, which takes between 4-12 business days, depending on your location. If you would like upgraded service, please convo me and I can make a custom shipping rate for you.
My spice racks are shipped EXPEDITED service, which takes about 1 week and has a parcel tracking feature and insurance included in the shipping fee. I can offer EXPRESS service if you need it, just convo me for a rate.
CANADIAN BUYERS: If you are wondering why my shipping rates to the US are lower than Canada, there is a good reason. Canada Post charges by postal code within Canada, which makes the rates higher. Shipping to the US is flat rate shipping (based on weight). If you convo me with your postal code I can get you and exact price for shipping. Any shipping overages of $1 or more will be refunded to you via PayPal.
I can ship via FedEx Ground within Canada. Please convo me for a rate before you make your purchase if you are interested in this service.
AUSTRALIAN AND ITALIAN BUYERS: Unfortunately I can no longer ship spice racks or spice kits to Australia due to AQIS regulations, or Italy because of import laws. If you make a purchase with an Australian or Italian shipping address, the sale will be canceled and your money refunded to you.
I accept PayPal and direct checkout only. These two processors accept all major credit cards.
Returns & exchanges
Returns and refunds are offered non-food items only. I cannot accept returns on spice kits or spice racks because they contain food-related products. Thanks for your understanding on this issue.
Very occasionally, things get broken in transit. Any breakage will be replaced at no cost to you.
Wholesale orders are always welcome. Please send an e-mail to firstname.lastname@example.org with your business information and any questions and we will send you a link to our line sheet on Etsy Wholesale.
Do you want to find us in Montreal? We are located at 3467 rue Notre-Dame in St-Henri. Metro Lionel Groulx or Place St-Henri. 514-507-7525 Please contact us to find out if we are carried in local shops near you!