All orders are processed in order received. Unfortunately due to the high volume of orders here and in my other 2 Etsy shops I am only able to ship Fabric out from my shop 5 business days from date of payment.
Please keep that in mind when ordering. If this time frame does not meet your expectations, I can cancel your order, no questions asked. Please vertify that your address is correct when submitting orders. I am not responsible if item is lost due to buyer providing incorrect address
INTERNATIONAL CUSTOMS TAXES/FEES The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase.
LOST/DAMAGED PACKAGES Please note that in the unlikely event that your order is lost, or stolen, we are not responsible for the loss or damage. For extra protection, please purchase insurance. If you would like insurance, notify me in the "Message to Seller" box and I will update your invoice.
US Insurance: USPS Insurance costs for US Packages are $1.75 for up to $50.00, $2.25 for $50.01-$100.00, $2.75 for $100.01-$200.00. $4.70 for $200.01-$300.
International Insurance: Please contact me for rates for international packages.
Returns & exchanges
. If you are dissatisfied, please contact us and return the item intact within 10 days of delivery, and we will exchange it or refund its purchase price. We do not refund original shipping costs unless we sent you the wrong item. Return shipping is the responsibility of the buyer.
We do not accept returns of any item that is not in its original condition, has been washed, used, or is damaged in any way.
COMMUNICATION Please only contact us through the etsy conversation feature for any questions about your order. Our direct outside e-mail gets a lot of e-mails each day, so your inquiry will be buried quickly and not be answered.
We answer conversations as quickly as possible, but please allow up to 24 hours for a response.
COLOR REPRESENTATION While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric.
PRICING Our pricing is competitive and below retail, we do not offer any discounts or price matching.