We make every effort to ship your order by the next business day. If an item is out of stock we will notify you via phone and/or email in a timely manner. We ship via Free Economy Shipping or Priority Mail (preferred) within the USA. **International shipments are shipped via Priority Mail International and can take 1-3 weeks for delivery. ***Sorry we do not offer out of the country shipping without a tracking number.
We take PayPal and Credit Cards for our Etsy store.
Returns & exchanges
Q: What if I need to return my purchase? A: Our return policy is simple and straight forward and is printed at the bottom of each sales receipt that comes inside your package:
"Lamplight Return Policy: Customers may return any materials in good condition within thirty days of invoice date for a full refund. Shipping charged are nonrefundable and return shipping are at customer expense unless otherwise stated. Please call before returning any items."
Q: Where do I send the return?
A: If using the United States Postal Service, please send to: Lamplight Feather, Inc P O Box 627 Fort Jones, Ca 96032-0627
If using UPS or FedEx, please send to: Lamplight Feather, Inc 130 Carlock Street Fort Jones, CA 96032-0627
Q: What are the International shipping options? A: We ship packages out of the country with a tracking number. We can ship via First Class Mail International or Priority Mail International. The shipping charges will be calculated by Etsy.