Complete the effect - team your new print from Firewater Gallery with a black frame. These frames are a beautiful matte black and come with a acid-free white mount to complement your new print perfectly.
The mount measures 20"x 16" and the outside dimensions of the frame are 22"x 18".
If you purchase an A3 print along with this frame then we will frame the print for you - ready to put straight on your wall or to give to the lucky recipient.
• Please note, for health and safety reasons and to prevent damage during shipping, frames are supplied with a high quality styrene / acrylic glazing that is indistinguishable from glass when on the wall
All our pictures are printed to order. We will print your picture, check it for quality, carefully package it and send it so that under normal circumstances you receive it within 5 working days if you live in the UK, or within 2 to 3 weeks if you live outside the UK (depending on the country), although it's usually much quicker, both in the UK and abroad, particularly for unframed prints. For brushed aluminium prints and A1 and A2 pictures, it may however take up to 5 days longer. Please do let us know if you need your order more quickly and we will do our absolute best to help.
Please include a contact phone number if you are ordering from outside the UK.
Standard delivery is by first class post (except for pictures in A1/A2/A3 frames and brushed aluminium maps - these are sent with a courier so are tracked). You will have the option to upgrade the standard postage to 'signed for' in the UK, and 'tracked & signed for" in the case of international orders if you wish. We can also arrange next day delivery if necessary - just convo us to arrange.
If postage costs turn out to be less than you have paid (this could be the case if buying multiple items) we will refund the difference to you.
Unframed prints are packaged either flat or rolled and framed prints are securely bubble wrapped and boxed to keep them in tip-top condition.
Please note that customers outside the UK will be responsible for paying any international duties or custom fees.
We currently accept credit cards, debit cards and Etsy gift cards.
Returns & exchanges
We want you to be 100% happy with your print(s). For non-bespoke items, if you don’t like it when it arrives, you can just send it back in its original packaging within 14 days, no quibble. Easy peasy. We will then refund your money minus any shipping costs. Unfortunately we cannot refund bespoke items (unless they are damaged) but we will send you photos of any bespoke pictures so you get a chance to suggest any tweaks before we post them off to you.
Additionally, let us know if your prints are damaged, or if you don't receive them and we will send you new ones. Prints will be deemed lost if you don't receive them within 14 days in the UK or 30 days for international orders (unless there is a known reason why they are delayed e.g. adverse weather conditions).
We do lots of bespoke orders, in fact the intention is to be able to produce a lovely custom map for you of anywhere at all that is special to you. Until you have made a specific request we obviously can't say for certain, but that's the plan anyway, and there's nowhere we haven't been able to do yet!
If you have any questions or concerns, we are always available via convo so please do drop us a line at any time. If you are ever dissatisfied with anything from our store, please do contact us, and we will do our utmost to make everything right again! Many thanks!