Being an independent business we rely on third party carriers and thus are not responsible for their mistakes.
My preferred method of shipping for bouquets is next day service via Fed Ex or USPS.
All other items can be shipped priority mail 2-3 day service unless they were purchased along with a bouquet in which case they can travel together.
Items usually ship within 2-3 working days of receipt of payment unless special instructions have been provided.
Recipients should read opening instructions and open upon arrival. All items must be photographed the day of arrival if there is a problem.
We accept credit cards and Paypal. Payment must be received prior to shipping of product. We are located in California and must charge sales tax on all sales shipped to a California address.
Returns & exchanges
There are no returns on items with live plants. However, if there is a problem or an item arrives damaged (this does not include minor imperfections such as small spots, streaks, or slight color shade variations) please contact us and we will do our best to resolve the situation.
Any damage claims must be made the same day the item is delivered and must include photos. We reserve the right to deny the claim if this is not done.
Refunds will be made by PayPal. Shipping and all transaction costs (PayPal and Etsy, etc.) will be deducted unless the item purchased was faulty or significantly different from its description.