All Poms (individuals and sets) are ready to ship within 1-2 business days (excluding the weekend). Custom orders are currently shipping within 3 business days unless otherwise discussed during our design conversations.
I ship via USPS First Class which usually takes between 3-5 days across the USA and comes with a tracking number. Please message me before you place your order if you need guaranteed 2-3 day shipping (US only).
International orders can take up to 15 business days. I mark all customs forms as 'gift' and declare the wholesale value of the poms. I can't be responsible for delays due to customs in your country.
*** PLEASE NOTE *** USPS Tracking is not always updated. Don't be worried if you try to track your package and it tells you it hasn't even left California yet. Chances are it will arrive on time. You should expect a few delays during busy holiday seasons.
Paypal and direct credit card payment
Returns & exchanges
I am happy to refund your poms if you are not satisfied. Please place the poms in the original envelope and mark return to sender. I will not be responsible for return shipping fees but will refund you the full amount of the original purchase.
Sometimes things get lost in the post- although it's very rare, it can happen. I am happy to send you a replacement set or a full refund minus shipping.