Shipping can be expensive, so, I always try to charge as little as possible to ship your purchases. I ship worldwide via USPS and offer combined shipping on multiple purchases going to the same address. Items are usually shipped within 2 business days of cleared payment to the Etsy address listed on the transaction receipt. If you need expedited shipping or shipping to a different address please convo me prior to payment so I can make any necessary adjustments.
International customers are responsible for any customs imposed fees and duties, but, I am responsible for any under charges in shipping. In other words, if actual shipping charges are greater than the amount I originally charged you---too bad for me! Your invoice at time of purchase/payment will not be charged any additional shipping charges I may incur. It is illegal to mark a customs form as "gift". Please understand that your purchase from me is merchandise, not a gift, and all customs forms will be marked as such with the accurate price paid, less shipping.
I reuse clean packing materials whenever possible and hope you will do the same at your end.
Payment is due at time of purchase. I accept both PayPal and Direct Checkout, both of which accept credit cards. I also accept Etsy Gift Cards.
****PayPal allows you to use your credit card without having to open a PayPal account****
If, for some reason, you find yourself unable to pay at the time of purchase please email me if you want the order and I will keep the transaction open for you for the time period we agree on.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Customer satisfaction is very important to me, so, please contact me if a problem arises and I will do my best to resolve it to our mutual satisfaction.
If you are not happy with an item once you receive it, please contact me as soon as possible. The item MUST be returned in its original package, in salable condition and postmarked within 14 business days of your having received it. Refunds are for purchase price ONLY, less shipping, and will be issued when I receive the item back in the same condition I sent it. Return shipping is at the buyer's expense. Please return the item with tracking so you can follow its progress back to me and assure its arrival.
Items lost in the mail or damaged in transit will be replaced or refunded, in full, always, at no additional cost to you, the customer.
International orders generally take longer to arrive at their destinations than domestic orders. Please bear this in mind when you purchase as it will take longer for a package to be declared lost and, therefore to be replaced or refunded.
You automatically have buyer protection when you purchase through PayPal, Etsy Direct Checkout, and your credit card company. Most offer protection for 45 days.
That being said, I know life happens. If 45 days go by and you suddenly remember you didn't receive your purchase just convo or email me. I'll try tracking down your package and we'll work together until the package is found, replaced or refunded and you are happy with the transaction.
To convo, or contact me, just return to my shop and click on "contact Paper Creations by Deb". You can also email me at firstname.lastname@example.org.
Gifts: If you are purchasing an item as a gift and would like it shipped to the recipient, please convo or email me. I'll be happy to wrap your purchase and enclose a gift tag with your message at no extra charge.