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If the customer cancels a sale, after it has already been shipped, he/she will be responsible for its return and the shipping fee will not be returned. A refund will not be issued until I am once again in possession of the item sold.
Returns & exchanges
I will accept and refund the value of yarns that are returned in their original packaging. Weight will be verified on return to ensure that it has not been used. I cannot accept the return of finish goods like shawls, because they are unique and one of a kind. My finished goods have not been worn and their value decreases as soon as they are used.