Most orders are shipped within 2-4 business days from the date of ordering, but sometimes it may be longer due to the high workload.
Delivery from Russia via Air except some Sets, that available within USA from Amazon stocks (fast US domestic shipping): www.amazon.com/shops/lubimova Tracking number is provided after shipment. Tracking of small packets is limited in some countries.
Delivery time from Russia may be from 10 days to 4 weeks (in rare cases longer).
International Customers: You are responsible for all shipping charges and any import fees that may be charged by customs agents at the time of delivery.
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Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If the item arrive damaged it will be replaced free of charge. Because the cutters are made to order, we do not accept returns.
Stencils are made with PET film (Mylar alike) with thickness 125mkm (0.125 mm, 5 mil)
The height of the cutting part: 0.5 in (13mm) with sharp tip for better cutting Material for cutters cookies: PLA plastic, eco friendly material derived from renewable resources, such as corn starch, tapioca roots or sugarcane.
Technology used for Cutters: Made with 3D printer. Care: Hand wash only, no dishwasher, no direct sunlight, prolonged exposure to moisture or hot water, please