Items ship within 3-5 business days of receipt of payment, but in most instances I ship the next business day. As postal and shipping material costs continue to rise, we ship using the least expensive option. If you need your item sooner than first class or priority shipping, please message me and I will add an option for overnight shipping and send an invoice for the additional cost.
IMPORTANT: Please make sure your address is correct. If an item is returned to us as undeliverable and we have used the address provided, you will be responsible for the additional shipping costs. A refund cannot be issued.
International orders may be subject to Customs fees from your country. These fees are not included in your payment to me. I am not required to know which countries charge a customs duty and have no way of know what the fees may be. These charges, if any, must be paid by the buyer directly to your post office when retrieving your package. If you are unsure if your country's customs charge policies, please check with your local postal service.
I now accept both paypal and Etsy direct checkout.
Returns & exchanges
We do not issue refunds for any item. If you find an item to be defective or damaged, you may return the item to us for an exchange. You must notify us within 2 days of receipt of the shipment, otherwise, the sale will be considered final. You will be responsible for paying the shipping on the returned item and I will be pay for shipping of the exchanged item as we inspect each and every order before shipping.
We will do our very best to ensure that your shopping experience with us will be a positive one. If for any reason you encounter a problem please feel free to contact us directly via email. For directions on use of chalk paint dust or wax, instructions on maintenance and cleaning of brushes, etc.) contact us at firstname.lastname@example.org.