We use all forms of shipping methods depending on the customer's needs and best pricing. Items are only shipped once payment has cleared. All items are insured and items over $300 come with signature confirmation. No exceptions.
We accept paypal and all major credit cards for purchases. Payments must be made within 1 day of purchase.
Returns & exchanges
We have a 30 day return policy on our items except where noted in the listing. Returns are subject to a 20% restock fee and must be returned in unused or uninstalled condition. It is the customers responsibility for returns. Cancelled or exchanged orders will also be subject to a 20% restock fee. Customer can order up to 3 separate hardware samples without a restock fee. All sales final on address plaques and drapery rod lengths.
All sales final on custom orders. Please contact us at firstname.lastname@example.org for information regarding your custom order. Please be advised we do have a $500 minimum on all custom orders.