All items are posted within 7-14 days of placing your order. shipping times will vary depending on your location, please read below for more information.
Unless otherwise instructed, I will deliver your order to the address you have registered on Etsy and PayPal. Please double check the address is current and correct when you checkout. I cannot be held responsible for incorrect shipping addresses.
Please remember that these times below are estimates.
UK - 1st Class Mail - 1-3 working days.
tracked Air Mail outside of the UK:
USA/Canada/Australia - 6-16 working days Europe - 4-10 working days Rest of the World - 6-16 working days
for international orders, you will be able to track your items progress once it has been shipped.
The vast majority of items will arrive well within these time frames, but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days for delivery.
The payments I accept are PayPal and direct check out (credit or debit card). I can only begin to process your order once your payment has been received. So please bare this in mind if you pay via PayPal with an e-cheque this must clear before I can begin work on your order.
Returns & exchanges
On the rare occasion that you are unhappy with the piece I have created for you, please do contact me to allow me to rectify the situation.
Refunds will only be given if the item is defective or damaged upon delivery - you must report any issues within 48 hours of delivery. I may require pictures of the damage so I can notify my suppliers if needs be. You will also need to return the jewellery to me at your cost.
personalised items will not be refunded, i will only refund or replace a personalised item if it is damaged or faulty on delivery.
Please make sure that you double check all spellings when you are providing me with your personalisation. I am will not be held responsible for any spelling mistakes or grammatical mistake provided by you.
There may be times that I need to contact you to discuss your order. Please make sure you check your Etsy conversations and emails. If there is information I need from you in order to complete your order and you DO NOT reply, I will have no other option but to sadly cancel your order. I will send a maximum of three messages on Etsy and attempt to email you using the email address provided, before I cancel the order.
The majority of my jewellery and keyrings are made from aluminium which is 100% hypoallergenic - it will not tarnish over time, and it will NOT cause any skin reactions. Perfect for anyone with sensitive skin.
HOW TO CARE FOR YOUR JEWELLERY
Store it safely
Store your jewellery in a jewellery box or in its original packaging to prevent it tangling and rubbing against other pieces. This will also help to protect it against sunlight and moisture which can lead to tarnishing.
Wear with care
Many of my pieces are delicate so treat them gently to avoid scratches and accidental damage.
Avoid getting it wet
Keep it away from water when washing or swimming as this can speed up the tarnishing process, weaken threads and wires and discolour stones.