All orders are carefully packaged and normally ship within 3-5 business days. Custom orders may take up to 2 weeks. Whenever possible we will ship your order sooner. Shipping costs are listed with each item and combined for multiple orders.
Orders are shipped via Royal Mail. We select delivery methods depending on the size, weight and value of the items ordered.
Within the UK items are usually delivered within 3 days of dispatch. Outside the UK delivery targets are as follows:
- Western Europe 3 days after posting - Eastern Europe 4 days after posting - Rest of the world 5 days after posting
Delivery times are given for guidance only and are as advised by Royal Mail.
Please remember at busy times of the year such as Christmas delivery may take longer.
If you have any questions about delivery please contact me and I will get back to you as quickly as possible.
Depending on the value of your order and delivery method used a signature may be required on receipt of delivery.
Customs fees and taxes may be charged on international orders when you receive your package. These charges are determined by the receiving country and are the purchasers responsibility. They are not included in the item price or shipping charges. By law we are required to attach a customs declaration form on the outside of the package listing the contents and value.
We accept payment via the Etsy credit card processing system or you may pay via Paypal. If using Paypal you do not need a Paypal account and can use your credit/debit card to make payment through the Paypal system.
For more information about using Paypal please see this article https://www.etsy.com/uk/help/article/361 .
Returns & exchanges
We want you to be happy with your purchase but occasionally accidents do happen. If you have any problems with your order please contact us as soon as possible so we can sort things out.
If there is a fault with your purchase let us know and we can arrange a replacement or refund of the original purchase price and delivery costs. You will be required to provide evidence of the fault, normally by returning the goods or sending a photograph of the item.
If you change your mind we are happy to provide a full refund (excluding postage costs) if you return your purchase within 14 days of receipt. We will refund the original purchase price on receipt of the goods in new, unused condition. All returned items must be sent with your full contact details, order number and the reason for return. We are not able to accept returns on custom orders or personalised goods.
If you have any questions please feel free to contact us at email@example.com.
All designs and content are copyright Cornish & Slim and protected by copyright law. Please respect the time and effort we put into developing our brand and products and do not infringe on this copyright by copying our designs. We report copyright infringement to Etsy and take legal action where necessary.