*******************FLAT RATE SHIPPING****************** One Shipping Fee for Any Size Order, Per Invoice! USA $5.50 Canada $10.95 International $14.95 (On rare occasions I might offer a heavy item that will require a higher fee)
Please note- flat rate shipping is per invoice. If 2 separate orders are placed they will likely ship in 2 envelopes, each incurring a shipping fee. It has become too time consuming to search out duplicate orders and contact for buyer instructions. I package quickly in order to ship fast!
YOUR CORRECT MAILING ADDRESS MUST BE USED AT TIME OF PURCHASE. THIS IS REQUIRED BY ETSY AND BY PAYPAL.
***International orders may encounter additional fees to import into their country. Customs, duties, collection and VAT are the sole responsible of the buyer. If a package is not accepted due to your countries tax I will credit for the item(s) (not including original shipping or any other fees I am charged for the return) upon return of the items.
I ship USPS 1st class mail and tracking is included in my shipping charge. I ship fast every day M-F life permitting. Orders are generally mailed same or next day although on rare occasion 2 business days from purchase.
I ship to the address the payment processor you use provides, either through Paypal or through Etsy's direct check out. If you would like your purchase to go to a different address change it PRIOR to completing your payment. This protects us both. Please add a gift address and chose it if you need it shipped to a different address.
Lost packages due to incorrect or outdated addresses are not my responsibility. If returned I will credit for the order minus shipping. Please update both on Etsy and on Paypal if you change address.
Please let me know if you require a faster service. I will look up the mailing fee and invoice the difference through Paypal.
Shipping charges are not only postage. They include all packaging materials, and a percentage for the transaction fee plus insurance. I keep them as low as I possibly can.
International orders can take as little as 6 days and up to 6 weeks (even longer at holiday time) for delivery. Please feel free to contact me through Etsy or email- email@example.com
***Credit Card Payments can take up to 5 days for Etsy to process, PayPal is instant.
***PAYPAL CUSTOMERS- to ensure PayPal protection you must pay each shop order separately. Multi shop payments will be handled by Etsy, not Paypal, irregardless of who you chose.
NJ sales tax will be added for all NJ shipping addresses.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We accept returns for refunds and exchanges, exceptions are earring components and cut chain or leather. The original sale price, minus shipping, will be credited. If an item is not returned in original condition, the buyer is responsible for any loss in value and the return shipping fee. Please notify me right away if you would like to return your purchase, within 14 days of receipt. The item(s) MUST be mailed back within 30 days of receipt in the original type of packaging to insure against damage. I highly recommend purchasing tracking and/or insurance in the case the post office makes an error, of which I will not be held liable.
Custom orders are not refundable because these are items special ordered for you and I can not return them to my vendors. All sales are final on special orders.
Also at https://royalmetalsjewelrysupply.com/
I may use your contact details to communicate with you about your order, both before and after I send your goods, or for promotional messages about offers you might be interested in. You can opt-out of promotional messages at any time, by contacting me here or at firstname.lastname@example.org, or by using the unsubscribe tool linked in any promotional emails.