Shipping Process ~ All packages will be sent via registered mail with tracking number (signature required upon delivery) within 1-3 business days upon order received. ~ The tracking number will be updated once available and you may view it under your "Purchases & Review" page. ~ Do note that the tracking system (i.e. USPS, Singpost, etc) is not real time and there will be no updates when the package is pending customs clearance.
Duration ~ For international packages, it usually takes about 18-25 business days (and may take up to 1.5 months in some cases) to be delivered, depending on your country's customs clearance speed. ~ If you wish to use non-registered mail, please convo for a custom order.
Shipping Upgrades ~ For express shipments via DHL which takes about 2-4 business days to reach upon shipment date, please purchase this listing together with your order. https://www.etsy.com/listing/223856828 ~ Please leave your telephone number during check out for the customs forms. ~ For orders of more than $100, we recommend shipping via DHL Express as insurance covers the full package value in the event of missing packages.
Customs Fees & Taxes ~ International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
Lost Mails ~ In the unfortunate event of lost mail and delayed mail, we will not be responsible for it. Refunds will not be done (please ask for proof of shipping if you wish to have it)
For international buyers, paypal transfers will be accepted.
If you don't have a paypal account, you can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Paypal will allow you to do this only a few times without setting up an account.
If you are sending an eCheque, your orders will be shipped after your eCheque clears, which usually takes about 3 - 5 business days.
Buyers in Singapore can contact me for payment via local bank transfers.
Returns & exchanges
Exchange ~ Exchange will be accepted within 30 days from shipping day. ~ Item must be unused, in original condition and in the original packaging ~ Buyer will be reponsible for all the shipping costs.
Refunds ~ Refunds will be accepted if there is an error on my part or if an item came faulty, and will be accepted within 30 days from shipping day. ~ Item must be shipped back in original condition with original packaging. ~ Once received, a refund will be sent via paypal.
Cancellations ~ Cancellations before shipping will be accepted. Refunds will be sent via paypal, less paypal fee and etsy fee (if any).
Reviews ~ A 5 stars review is greatly appreciated. ~ If you are considering giving a less than 5 stars review, do convo and give us an opportunity to address your concerns.