Orders will be shipped USPS Flat Rate Priority Mail or First Class. Shipping charges will range depending on the size and weight of your package. Please confirm your address is correct on both your Etsy account and PayPal account to ensure accurate and timely delivery. Harmony Design will not be held responsible for damaged or lost products in shipping and mailing.
DESIGN FEES FOR WEDDING INVITATION ORDERS: Harmony Design requires a $25 design fee on wedding invitation orders. Our design fee guarantees a conversation with you of your design needs and wants, the set-up of your artwork, a printed sample sent by mail or a PDF proof of your sample sent by email.
Your design fee is non-refundable even if you decide not to place your order with Harmony Design. All orders require half of the total amount due before printing and the other half is due before shipping. Shipping is an additional cost and will be added to the final invoice.
PRINT AND PRODUCTION TIMING:
WEDDING INVITATIONS: Once you approve the design, it may take about 3-4 weeks to assemble your order. We recommend placing your order at least 5-7 weeks before your mailing date to allow for the time needed for the design, printing, and assembling of your order.
ALL OTHER PRINTED MATERIALS: Once you approve your design for any other invitation, it may take about 1-3 weeks to assemble your order. We recommend placing your order at least 2-4 weeks before your mailing date to allow for the time needed for the design, printing, and assembling of your order.
NEED AN EVENT MAP? Harmony Design can design an illustrated map with your theme and colors for a fee of $10.
Returns & exchanges
There are no refunds on custom printed products. Once you approve us to print your invitations, any mistakes that were overlooked on the final proof are YOUR responsibility and a re-print fee will be charged. It is important to us that you are completely satisfied with the finished product so please - READ ALL PROOFS CAREFULLY!
In the event that you need to cancel your order, all costs incurred to date are billable (supplies, printing, etc) which will be a maximum of half your order total. Harmony Design is not responsible for damaged or lost stationery in shipping and mailing.
We want to make sure your package has arrived and that you are satisfied with our creation! Feedback is always welcome and greatly appreciated at Harmony Design!