I send my packages by Canada post within 2-4 business days after having the payment. They usually need approx. 10 to 20 days to reach a destination in the USA. The customs of foreign countries can sometimes create some delay. Please be patient.
If you prefer a faster sending (7 business days) for your purchase, please send me a message and I will send you a recalculated invoice with the upgraded shipping fees.
Each item will be posted with a tracking number and insured in case of lost. The tracking # will be available via email within 48 hours of processing your order after shipment.
If you buy more items, you can save on shipping. Please note that buyers are responsible for all customs charges that may be incurred.
Seller is NOT responsible for items lost or damaged merchandise during shipping. International customers’ regular shipping by air can take 20- 45 business days because of customs delays. Please keep this in mind when you make your purchase!
I take great care in packaging your order, and extra precautions are taken for fragile items, however if an item breaks in transit, I am not responsible for the cost of that item or its replacement.
Payment should be made at the time of purchase but must be made within 48 hours as I usually ship as soon as payment is received. If payment is not made in a timely fashion, I reserve the right to cancel the transaction and re-list the item. I accept payments only via PAYPAL, which accepts all major credit cards. If you don't have a PayPal account, you can pay with your credit card.
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Due to the vintage nature of the items from Berna Antiques, all sales are final. Please be sure you love your treasure before purchasing it. I am very careful to describe and document all items accurately, but may occasionally miss something. I am happy to provide additional information or photographs upon request.
Returns & exchanges
All items are sold on a non-refundable basis.
I will always present a detailed description in each listing, and if any item has what might reasonably be deemed as flaws, marks or faults, I will describe them accurately.
I am always happy to supply more photos or information if you need it. Please message me with any questions you have prior to purchasing the item, I am happy to provide more details for your satisfaction.
Please keep in mind that the majority of the items I sell are vintage or antique - some can be up to 300 years old. Normal wear and tear is to be expected and indeed can be seen as value in an antique item. If you have a problem with your new order, thank you to contact me before giving a negative evaluation. There is surely a way to solve it!