All orders from both my shops PinkbuffaloGallery and PinkbuffaloBeads can be combined to save on shipping costs.
WORLDWIDE SHIPMENT from Thailand by Thai Post regular Airmail service.
For orders > 50 USD (without shipping) FREE UPGRADE to international REGISTERED airmail with tracking number.
I ship usually in the 1-3 working days of your order and I'll send you a confirmation with the tracking number in case it apply.
I ship to the Etsy address you choose when going through the checkout process, so please ensure that this address is correct and match with your Paypal account.
Your parcel will usually be delivered within 14-21 days; this is only an estimate and it can take longer depending on customs clearance delay and your local service.
If you want your parcel to be sent by EXPRESS shipment, DHL UPS EMS or FedEx, please convo me before for details.
I cannot be held responsible for parcels/products lost, stolen or damaged during the shipping; please let me know if you want to insure your parcel before placing the order. Insurance is REQUIRED on all orders over $500.00
For international orders, custom duties and taxes may apply : please refer to your own country's custom policies for related matters. I will not be held responsible for any extra custom duty or tax witch remain the sole buyer's responsibility.
Please note I'm honest person with ethic values... so don't ask me to trick custom regulations!
To ensure your full satisfaction, please inspect all of your items upon reception. In cases of damaged or defective items, or items shipped in error, please tell me immediately to solve quickly the case, any questions or concerns regarding the order should be messaged to me within 5 working days of delivery.
By PAYPAL only.
If you have trouble paying with PAYPAL, please refer to these articles: http://www.etsy.com/help/article/224 http://www.etsy.com/help/article/361
Returns & exchanges
IF YOU ARE NOT HAPPY, I'M NOT HAPPY!
Just return any NEW, UNUSED AND UNALTERED product you have purchased from me and I will do whatever you prefer:
100% REFUND 100% EXCHANGE 100% CREDIT
Except in cases of damaged or defective items or shipping error, the original shipping costs are non-refundable and return shipping costs are at buyer charge.
So please read carefully the description of the products you intend to buy before placing your order.
I take a special care to make pictures showing a product as it is, with colors as close as possible from reality; however the color you can see on your screen may vary according to your screen calibration and graphic card. Please note also that some pictures show all or part of the product magnified to better visibility... please check the size, length and or number of beads sold in the listing.
Before any return, it would be great to contact me first... it's not a way to push you to change mind, but simply to find with you the more efficient and smoothly solution.
Anyway, except special agreement, the return must be done in the 10 working days from the date of your delivery.
Simply return any items you do not wish to keep and please include a note with your full name, date of order, motive of return and special instructions (refund, credit or exchange).
Any returned product must be sent in its original packaging, and in a completely unaltered state.
I take care to ship your orders in the safer manner and hope you will ship returns with the same care so that I can give you full refund/credit or exchange for any returned merchandise.
By exception, fire sale items, made to order products, cut to order chains or cords and chips/beads/pearls that has been removed from their original strands or used in any way CANNOT BE RETURNED.
REFUND & CREDIT
Any refund will be done in the 10 working days following my reception of your parcel, after control of the returned products.
Any credit can be used for any purchase in my shop for an unlimited period.
If your initial order received a free shipping or any special discount that required a minimum order, and if your return causes the value of your initial order to drop below that said minimum, those discounted amounts will be deducted from your refund or credit.
When returning items for exchange in the same category of products, you will receive the same amount of discount as your original order.
All other items you add in your new order will be calculated as a new order, and the discount pricing will be based on the number of items placed on the new order. .
Exchanges do not qualify for free shipping.
LOOSE SEMI PRECIOUS CHIPS
These chips stones are sold unstrung by pack, with average weight and number of beads specified in the listing. I always put minimum 10% weight more stones in each pack to compensate the few unusable stones it can contain.
The chips come from my bulk stocks and are remaining loose stones used for my own jewelry production.
The packs of loose chips gemstones are sold like described in the listing, and as it is.
Specially, the packs can contain in very small quantity different stones, seed beads or little pieces of beading thread.
All the stones are washed before packing.
All the products sold in my shop are for adult jewelry and/or craft making. They are not intended to be sold and/or used under 13 years old without the supervision of an adult.
All indications about supposed healing or energetic properties of the minerals are given FOR INFORMATION ONLY. I cannot be held responsible for any misuse... if any doubt or serious health trouble, ALWAYS consult a physician first!
When I use the word "silver" for a material, I mean it's REAL 925 silver! Thai Karen silver is usually 95-98% pure silver. Otherwise, when I mean a color or a plating process, it's clearly described as it is ;-)
All SWAROVSKI TM crystals are GENUINE and imported from Austria by Swarovski TM authorized official seller.