We are willing to collaborate and we are always happy to fulfil Your special requests! Custom orders are usually made the same day, if possible (depending on how complex the job is) and in most of the cases this doesn't affect a dispatching time, anyway - we will tell You immediately if there's going to be some extra time necessary to prepare Your special order.
Our mailbox is checked regularly, several times a day, every day including weekends and we try to respnd to every e-mail as soon as possible. Statistic shows, we usually respond in average in 3 to 6 hours.
Needlejob is getting faster with every day and even most of the custom orders are being prepared and shipped the same day or the next morning after the sale.
Needlejob is willing to help You save money by offering combined shipping costs. If You are willing to order multiple items - please add them to shopping cart first and You'll have shipping costs re-calculated for whole order.
Needlejob shop is located in LATVIA - a country in the northern Europe,and all orders are made and shipped from there (here) worldwide. Delivery within Eurpean Union usually takes less than a week, somethimes even only 3 days. Delivery to USA and Canada usually takes around 2 weeks, Australia, New Zealand - about 3-4 weeks. Shipping times for a regular mail can't be guarranteed, since they depend on a postal service. Delays can be caused during custom checks - exact delivery date can not be guaranteed.
FOR URGENT ORDERS, please, CONTACT US BEFORE You buy, so we can inform You about the expedited express courier delivery options (Fedex, DHL, TNT, e.t.c.) and extra pricing - EXACT DELIVERY DATE CAN BE GUARANTEED ONLY IF SENT BY EXPEDITED EXPRESS COURIER! (For example - USA, Canada only 2 or 3 days)
None of the orders will be refunded based on shipping times.
Needlejob's payment policy is one of the shortest policies in the world! :)
We accept PayPal and Direct Checkout payments.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Needlejob offers a full refund of Item and shipping value or replacement of items in case Your order is lost during shipping or You receive a wrong item.
If the order is placed, it will be made and shipped. Please, take a good look at the product's and read the item descriptions carefully BEFORE You buy! NONE of the orders placed will be cancelled or refunded!
For international orders: Needlejob is shipping all orders from Latvia (Northern Europe) and foreign customers are asked to become familiar with the regulations, any import restrictions or customs duties / taxes applicable in Your country of residence before making a purchase. Parcels, confiscated by customs, can't be refunded.