These hinges are rusted by us to primitive perfection. They are the ultimate compliment to our style of shutter. The rusting process is natural and will result in various finishes. A pair of 1.5" hinges will hold a weight of 14 lbs. Take this weight into account if hinging shutters together to hang from a window opening. Approximate weight of one shutter panel is 2 lbs. Sold in pairs (one pair PER shutter panel).
Most of our orders are shipped FedEx Ground or UPS. Our current turnaround time is about 6 weeks for delivery.
If you choose to cancel your order, please notify us immediately by sending us a message or by calling. If your order has already been constructed, a full refund could possibly be issued with the exception of custom orders. Non-custom orders are subject to a 15% restocking fee.
To cancel a custom order, please call us immediately. We may be able to issue a full refund if we have not begun building your custom order. If we have started it, a 20% materials fee will be withheld. The balance plus shipping will be refunded.
If your order has already been constructed AND shipped, please see our refund policy.
Returns & exchanges
If you are unsatisfied with your purchase, you can certainly return it. We do have a few things you should know first:
#1. Refund amount is for the price of the item only (less a 20% restocking fee)-- shipping costs are not included in the refund amount. Shipping costs include the original shipping amount AND the return amount. All of our listings clearly state in the description they are sold PER INDIVIDUAL shutter panel and DO NOT INCLUDE the hinges and latches.
#2. Custom orders are only returnable if the shutters were built with the wrong measurements or finished in the incorrect style or color. We cannot accept returns if we received mismeasured dimensions. If we did build them with incorrect dimensions, please send a photo with a tape measure stretching across the shutter so we can see the discrepancy. Again, we can only refund the price of the shutters, not shipping.
#3. Once we receive the original order, a refund will be issued per the top two requirements.
We are sorry to hear you want to return your shutter(s). We go to great lengths to build the BEST vintage and country-style shutters anywhere. Quality is our top priority. We have lovingly crafted over 38,000 Shutters and are proud of our expertise in this area of decor.
Please keep in mind, you can use shutters in a number of areas in your house: cabinet and cupboard doors, fuse panel covers, headboards, coat & towel hooks, table runners, trays, wall art, backgrounds for framed pictures, and more. If you are disappointed in them as a window covering, consider using them in an alternate way. If not, we will certainly accept your return.
All of our products are made to order unless otherwise noted. Please be advised shipping times vary, but expect 6 weeks for delivery. Thank you!